Qualtrics CoreXM and SurveySparrow NPS, An In-Depth Comparison 2024

Comparison Summary

Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.

SurveySparrow NPS: SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.

Qualtrics CoreXM and SurveySparrow NPS: Customer Satisfaction Data

Most deployed common Use Cases for Qualtrics CoreXM and SurveySparrow NPS

What Are the key features of Qualtrics CoreXM and SurveySparrow NPS for Collecting Feedback?

Qualtrics Corexm and Surveysparrow Nps both allow users to gather feedback from customers and clients. Qualtrics Corexm is more customizable, allowing users to create surveys with unique designs and advanced features. Surveysparrow Nps is more focused on simplicity, providing pre-built templates and conversational survey formats. A limitation of both is that they may face challenges with sharing surveys in specific regions.

"...I love that Qualtrics Research Core allows me to create and manage complex surveys quickly and easily...." Peer review by Cory K.

"...When potential customers see a survey with a load of questions, they sometimes click away...." Peer review by Ray M., Product Team Lead

How efficiently Does Qualtrics CoreXM and SurveySparrow NPS manage your Engaging Conversational Surveys?

Qualtrics Corexm and Surveysparrow Nps both focus on engaging survey respondents. Qualtrics Corexm emphasizes a broad range of applications, including tracking employee engagement, managing satisfaction, and conducting research. Surveysparrow Nps focuses on a conversational, mobile-first approach, aiming to improve response rates and engagement through a chat-like interface. Qualtrics Corexm offers a wider variety of features and customization options, while Surveysparrow Nps prioritizes ease of use and a streamlined experience. However, both platforms have limitations, such as lack of robust follow-up features for Surveysparrow Nps and financial limitations for Qualtrics Corexm.

"...Employee engagement has been something we look at closer and we realized some really simple things can be solved just by asking and realizing it was a challenge...." Peer review by Robert C. B.

"...The ui is simple, classy to look and also more customers interactively provided the participants...." Peer review by A V S ADITYAVARDHAN A., Back End Developer

How does Qualtrics CoreXM and SurveySparrow NPS facilitate Market Research?

Both Qualtrics Corexm and Surveysparrow Nps are designed for market research. Qualtrics Corexm offers advanced features and is popular among academic researchers, while Surveysparrow Nps is a more affordable option that is particularly helpful for startups. Surveysparrow Nps provides tools for gathering customer feedback and measuring Net Promoter Score, while Qualtrics Corexm focuses on a broader range of market research needs, such as collecting data for business analysis.

"...Additionally our research team uses Qualtrics to screen participants for research studies and to gather contact information from respondents for future inquiries...." Peer review by Jessica S., Computer Software

"...Using Survey Sparrow and drastically improved our ability to conduct market research when rolling out new products and business ideas...." Peer review by Landon S., Entrepreneur In Residence, Legal Services

Why is Qualtrics CoreXM and SurveySparrow NPS the best choice for Helpdesk Management?

Both Qualtrics Corexm and Surveysparrow Nps provide helpful support teams for helpdesk management. Qualtrics Corexm provides more extensive support options, including 24/7 support, but may have longer wait times. Surveysparrow Nps offers support through various channels, including phone, email, live chat, and an online help desk. Users have reported satisfaction with both support teams. However, both tools lack comprehensive documentation and organization for the help center.

"...I've begun the creation of Quick-Help support tool that is powered by Qualtrics...." Peer review by Jason H., Manager of Academic Enterprise Systems, Education

"...- Very helpful support staff...." Peer review by Rajeev T., Founder

How can Qualtrics CoreXM and SurveySparrow NPS optimize your Social Media Management Workflow?

Qualtrics Corexm and Surveysparrow Nps both enable users to create surveys and analyze data. Qualtrics Corexm provides more comprehensive reporting and analytics features, including the ability to generate reports within the platform. Surveysparrow Nps focuses on creating visually appealing surveys and easily sharing them on social media. However, Surveysparrow Nps's reporting and analyzing features require improvement. Both tools have limitations in automatically exporting data to social media platforms.

"...This software for qualtrics is an all inclusive software platform that makes it easy to program, analyze and report data..." Peer review by User in Consumer Goods, Consumer Goods

"...I like the data via analytic reports and insights so that I can understand the data collected and make informed decisions...." Peer review by David H., CEO and Balanced Life Business Coach, Education