Overview: Qualtrics CoreXM and SurveySparrow NPS as Customer Feedback Management Category solutions.
Qualtrics CoreXM excels in market research and customer feedback collection, making it a versatile tool for mid to large enterprises across various industries like education and internet services. In contrast, SurveySparrow NPS focuses on engaging surveys and NPS measurement, catering predominantly to large enterprises in IT and HR sectors. Both offer robust analytics, but Qualtrics's extensive data handling features stand out, while SurveySparrow prioritizes chat and email channels.
Qualtrics CoreXM and SurveySparrow NPS: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Qualtrics CoreXM supports collecting feedback, engaging conversational surveys, helpdesk management, and market research.
SurveySparrow NPS is designed for customer feedback management, engaging surveys, and measuring net promoter scores.
Business Goals
Qualtrics CoreXM helps improve customer satisfaction, acquire customers, and grow market share.
SurveySparrow NPS aims to improve customer satisfaction, establish thought leadership, and acquire customers.
Core Features
Qualtrics CoreXM offers analytics, data import/export, and custom reports as standout features.
SurveySparrow NPS highlights analytics, data export, and custom reports, focusing on ease of migration.
Vendor Support
Qualtrics CoreXM provides 24/7 support, with options for email, phone, and chat support.
SurveySparrow NPS offers 24/7 support primarily through chat and email.
User Segments and Industries
Qualtrics CoreXM is used mainly by midmarket and enterprise customers in the education and internet sectors.
SurveySparrow NPS serves large enterprises in IT, computer software, and HR industries.
Operational Alignment
Qualtrics CoreXM integrates into workflows with a focus on extensive data handling and collaboration.
SurveySparrow NPS aligns with workflows centered on survey engagement and NPS tracking.
Applying your context and needs changes the table
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
