Overview: Qualtrics CoreXM and SurveySparrow NPS as Customer Feedback Management Category solutions.
Qualtrics CoreXM excels in market research and customer feedback collection, making it a versatile tool for mid to large enterprises across various industries like education and internet services. In contrast, SurveySparrow NPS focuses on engaging surveys and NPS measurement, catering predominantly to large enterprises in IT and HR sectors. Both offer robust analytics, but Qualtrics's extensive data handling features stand out, while SurveySparrow prioritizes chat and email channels.
Qualtrics CoreXM: Qualtrics CoreXM offers comprehensive experience data solutions, including customer insights, market segmentation, and concept testing. It serves as a single platform for all experience data needs.
SurveySparrow NPS: SurveySparrow-NPS helps identify loyal customers and their willingness to recommend the brand. An NPS score can be found with SurveySparrow today.
Qualtrics CoreXM and SurveySparrow NPS: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Qualtrics CoreXM supports collecting feedback, engaging conversational surveys, helpdesk management, and market research. read more →
SurveySparrow NPS is designed for customer feedback management, engaging surveys, and measuring net promoter scores. read more →
Business Goals
Qualtrics CoreXM helps improve customer satisfaction, acquire customers, and grow market share. read more →
SurveySparrow NPS aims to improve customer satisfaction, establish thought leadership, and acquire customers. read more →
Core Features
Qualtrics CoreXM offers analytics, data import/export, and custom reports as standout features. read more →
SurveySparrow NPS highlights analytics, data export, and custom reports, focusing on ease of migration. read more →
Vendor Support
Qualtrics CoreXM provides 24/7 support, with options for email, phone, and chat support. read more →
SurveySparrow NPS offers 24/7 support primarily through chat and email. read more →
User Segments and Industries
Qualtrics CoreXM is used mainly by midmarket and enterprise customers in the education and internet sectors. read more →
SurveySparrow NPS serves large enterprises in IT, computer software, and HR industries. read more →
Operational Alignment
Qualtrics CoreXM integrates into workflows with a focus on extensive data handling and collaboration. read more →
SurveySparrow NPS aligns with workflows centered on survey engagement and NPS tracking. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Most deployed common Use Cases for Qualtrics CoreXM and SurveySparrow NPS
How can Qualtrics CoreXM and SurveySparrow NPS optimize your Collecting Feedback Workflow?
How can Qualtrics CoreXM and SurveySparrow NPS enhance your Engaging Conversational Surveys process?
Why is Qualtrics CoreXM and SurveySparrow NPS the best choice for Market Research?
What Are the key features of Qualtrics CoreXM and SurveySparrow NPS for Helpdesk Management?
Alternatives
Integrations
Few Qualtrics CoreXM Integrations
News
Latest Qualtrics CoreXM News
Jollibee chooses Qualtrics to predict, anticipate customer needs with AI-powered solutions
Jollibee selects Qualtrics to enhance customer experience using AI-powered solutions for feedback collection and analytics to address market opportunities and friction points.
Latest SurveySparrow NPS News
SurveySparrow Forays Into Generative AI With New Features to Revolutionize Customer Experience
SurveySparrow, a customer experience platform, introduces over 20 generative AI features to enhance customer feedback analysis.
How can Qualtrics CoreXM and SurveySparrow NPS enhance your Social Media Management process?