Comparison Summary
This comparison report of Qualtrics XM Discover vs. Twilio Programmable Voice is based on a specific set of business needs and context. The comparison uses 1401 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and Twilio Programmable Voice
Qualtrics XM Discover, and Twilio Programmable Voice belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
Twilio Programmable Voice focuses on Sales Call Management with Phone Calls, Communication Management with Phone Calls, Conference Call Management with Offline, Engagement Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Twilio Programmable Voice
Focus area
Twilio Programmable Voice is better than Qualtrics XM Discover for
Software Failure Risk
About
Analytics o understand what people are saying about your company
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Age
2002
2008
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
35
43
Total Goals
(we found evidences for)
6
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 3 more
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Enhance customer relationships
-
Enter new markets internationally or locally
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Improve ROI
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Acquire customers
-
Improve internal communications
-
Launch new products
-
Grow market share
-
Improve digital and social presence
-
Scale best practices
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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text SMS
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events
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trade shows
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e-mail
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promotions
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mobile
-
chat
-
website
-
omnichannel
-
Whatsapp
-
video
-
on premises
-
review sites
-
Amazon
- See 13 more
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phone calls
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offline
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text SMS
-
events
-
trade shows
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e-mail
-
promotions
-
mobile
-
chat
-
website
-
omnichannel
-
Whatsapp
-
video
-
on premises
-
review sites
-
Amazon
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
