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Compare Qualtrics XM Discover vs Twilio Programmable Voice

Comparison Summary

For Qualtrics XM Discover vs Twilio Programmable Voice comparison, Our AI algorithm looked at 1401 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics XM Discover and Twilio Programmable Voice to solve their respective business needs.

Pros and cons of Qualtrics XM Discover and Twilio Programmable Voice

Qualtrics XM Discover is more suited to businesses that require Social Media Management with Social Media and Helpdesk Management with Phone Calls where as Twilio Programmable Voice is focused towards Sales Call Management with Phone Calls and Communication Management with Phone Calls .

logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Twilio Programmable Voice

Focus area

Twilio Programmable Voice is better than Qualtrics XM Discover for

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Age

2002

2008

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

35

43

Total Goals
(we found evidences for)

6

9

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



sales document management


competitive intelligence


products & pricelist management


contact list management



content management


sales review & feedback


conference call management


training & onboarding



workflow management



Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Improve ROI

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Grow market share

  • Improve digital and social presence

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • offline

  • text SMS

  • events

  • trade shows

  • e-mail

  • promotions

  • mobile

  • chat

  • website

  • omnichannel

  • Whatsapp

  • video

  • on premises

  • review sites

  • Amazon

  • See 13 more
  • phone calls

  • offline

  • text SMS

  • events

  • trade shows

  • e-mail

  • promotions

  • mobile

  • chat

  • website

  • omnichannel

  • Whatsapp

  • video

  • on premises

  • review sites

  • Amazon

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting