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Qualtrics XM Discover vs Ushur: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Qualtrics XM Discover vs. Ushur is based on a specific set of business needs and context. The comparison uses 1898 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics XM Discover and Ushur

Qualtrics XM Discover, and Ushur belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.

Ushur focuses on Engagement Management, Workflow Management with E-Mail, Customer Feedback Management, Sales Document Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Ushur

Focus area

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Intelligent Automation Platform

Age

2002

Financials

SERIES C

Business Need

Total Processes
(we found evidences for)

35

46

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications


sales call management



sales document management

proposal & quote management


competitive intelligence


products & pricelist management


contact list management


Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Establish thought leadership

  • Improve internal communications

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more
  • e-mail

  • text SMS

  • omnichannel

  • phone calls

  • mobile

  • offline

  • on premises

  • chat

  • mobile app

  • video

  • promotions

  • trade shows

  • events

  • user generated content

  • blogs

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting