Overview: QuestionPro Survey and GetFeedback as Customer Feedback Management Category solutions.

QuestionPro Survey excels in feedback management and market research, ideal for large enterprises and educational institutions. GetFeedback focuses on engaging surveys and campaign management, catering to tech and software industries. QuestionPro offers extensive vendor support and robust analytics, while GetFeedback emphasizes integration and customer satisfaction. Businesses should choose based on industry focus and the extent of integration or analytic requirements.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

QuestionPro Survey and GetFeedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

QuestionPro Survey supports key activities like feedback surveys, net promoter score measurement, and market research, effectively aligning with large enterprises and educational needs. read more →

GetFeedback specializes in collecting feedback and engaging conversational surveys, fitting well for tech-savvy clients and comprehensive engagement models. read more →

Business Goals

QuestionPro Survey helps achieve business goals such as measuring customer experience and brand loyalty, crucial for enterprises focusing on data-driven decision-making. read more →

GetFeedback facilitates goals like improving customer satisfaction and acquiring customers, appealing to fast-paced tech environments and firms focused on customer engagement. read more →

Core Features

QuestionPro Survey's standout features include AI-powered analytics and custom reports, catering to users who require detailed data exploration and customizability. read more →

GetFeedback leverages robust integration capabilities and custom reports, benefiting organizations that prioritize seamless integration and comprehensive reporting. read more →

Vendor Support Preferences

QuestionPro Survey offers extensive 24/7 support and multiple channels like chat and email, matching enterprises with complex support requirements. read more →

GetFeedback provides support through training, onboarding, and 24/7 support, aligning with users who prefer hands-on assistance and immediate troubleshooting. read more →

User Segments and Industries

QuestionPro Survey is widely used among large enterprises, mid-markets, and industries such as research and education. read more →

GetFeedback serves a broad range of segments from large to small enterprises, predominantly in the IT, software, and internet sectors. read more →

Operational Alignment

Operationally, QuestionPro Survey fits well with enterprises emphasizing feedback loops and in-depth market analysis. read more →

GetFeedback integrates smoothly into tech environments, supporting operational workflows that revolve around customer feedback and rapid scaling. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Chat Support

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Email Support

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24/7 Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for QuestionPro Survey and GetFeedback

What benefits does QuestionPro Survey and GetFeedback offer for Feedback Survey?

QuestionPro Survey and GetFeedback both allow users to create surveys with various question types and track customer satisfaction. QuestionPro Survey offers a lower price point than similar tools. GetFeedback offers more robust design capabilities and a greater variety of survey types. However, both tools have limitations, such as integration issues.

"...My organization used this platfrom to create surveys like User satisfaction surveys, surveys to know how we can improve our services by conducting user suggestion surveys...." Peer review by Archna S., Special Correspondent

"...GetFeedback is saving us time and effort because we create and manage our surveys from the same site; we just have to focus on asking the right questions to find the answers we are looking for...." Peer review by Sonya F, HR Analytics Manager

How can QuestionPro Survey and GetFeedback optimize your Engaging Conversational Surveys Workflow?

QuestionPro Survey and Getfeedback both allow for creation of engaging surveys. QuestionPro Survey emphasizes tracking and following up with respondents while Getfeedback focuses on creating visually appealing and personalized surveys. QuestionPro Survey provides tools for integrating surveys with websites, while Getfeedback requires an external email delivery tool for sending out surveys. The limitations of each tool are unclear, as the comments provided only offer a partial overview of their functionalities.

"...Tracking respondents and following up with nonrespondents is an easy process, and reports can be readily and conveniently generated in multiple formats...." Peer review by Donald G. Hackmann, Associate Professor and Interim Head (Department of Educational Organization and Leadership), University of Illinois, University of Illinois