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QuestionPro Survey: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: QuestionPro Survey
Brand: QuestionPro Survey
Rating: 4.34 (4229 reviews)

4.34 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(4229)

Free Online Community Software Platform | QuestionPro

AI Powered

App Partner

QuestionPro Survey Overview

QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Use Cases

Customers recommend Feedback Survey, Market Research, Customer Engagement Management, as the business use cases that they have been most satisfied with while using QuestionPro Survey.

Other use cases:

Collect Reviews & Rating
Gather Business Intelligence
Customer Success Management
Social Media Analytics
Communication Management
Collaboration
Contact List Management

See all use cases See less use cases

Business Priorities

Measure Customer Experience and Measure Brand Loyalty are the most popular business priorities that customers and associates have achieved using QuestionPro Survey.

Other priorities:

Measure Employee Experience
Assess Risk Exposure

See all business priorities See less business priorities

QuestionPro Survey Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Survey's features include White-Labeled Survey Forms, Dashboard, Survey Themes Library, etc. and QuestionPro Survey support capabilities include Chat Support, Email Support, 24/7 Support, etc. also QuestionPro Survey analytics capabilities include Analytics, and Custom Reports.

Reviews

"As a professional association, The Wildlife Society is all about finding out how to best serve its members. QuestionPro helped us survey our members to collect data much needed for our future planning and development of membership benefits and publi...cations. The free non-profit license helped us get started and then QuestionPro worked with us to find a license that fits both our needs and our budget. Thank you QuestionPro team!" - Ruxandra Giura

QuestionPro Survey, Alchemer Enterprise Feedback Management Platform, Zoho Survey, SmartSurvey, Sogolytics, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Survey

Top Industries

Research
Education
Non-Profit Organization Management

Popular in

Small Business
Mid Market
Enterprise

QuestionPro Survey is popular in Research, Education, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on QuestionPro Survey Use Cases

How can QuestionPro Survey optimize your Feedback Survey Workflow?

QuestionPro allows users to create surveys with various question types, including drop-down menus, Net Promoter Score (NPS), and multiple choice questions. The platform also offers comprehensive reporting capabilities to track customer satisfaction and provides a simple interface to manage survey creation and distribution. Limitations include recruiting and the inability to create a pool of potential recipients.

"...That they should use Surveypockets to explore limitless offers when t comes to customer feedback...." Peer review by Farouq D., Sales Head

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What makes QuestionPro Survey ideal for Market Research?

The platform provides comprehensive tools to conduct various market research projects. Basic features essential for market research are readily available. The platform's effectiveness relies on the validity of the survey data.

"...Add to this QuestionPro's high level of customer service, attention to detail and efficiency and you've got a great marketing research partner that you can depend on time and time again...." Peer review by Lauren Tucker, Vice President, Group Planning Director, The Martin Agency, The Martin Agency

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What benefits does QuestionPro Survey offer for Customer Engagement Management?

What Are the key features of QuestionPro Survey for Collect Reviews & Rating?

How does QuestionPro Survey facilitate Gather Business Intelligence?

22+ more Business Use Cases

28 buyers and buying teams have used Cuspera to assess how well QuestionPro Survey solved their Customer Feedback Management needs. Cuspera uses 4229 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Ruxandra Giura Webmaster The Wildlife Society	As a professional association, The Wildlife Society is all about finding out how to best serve its members. QuestionPro helped us survey our members to collect data much needed for our future planning and development of membership benefits and publications. The free non-profit license helped us get... started and then QuestionPro worked with us to find a license that fits both our needs and our budget. Thank you QuestionPro team! Testimonial By Ruxandra Giura
Amy K Lang Quality compliance and development coordinator Livingston Managed Services	When it came time to conduct our yearly Customer Service Satisfaction surveys we decided not only to move to an on-line format, but to also expand out customer selection tenfold. Question Pro was the best solution for us because of its amazingly easy survey creation tools as well as the dynamic sid...e-by-side matrix questions. The side-by-side matrix questions allow us to analyze the gap between our customer's perceived importance and their satisfaction with a particular aspect of our service. Having this valuable data allows us to continually improve our service and our customer's satisfaction. Question Pro's reporting capabilities have also made my job much quicker and easier then it ever was before. Testimonial By Amy K Lang
Paul Orwig Senior Product Manager Qwest Communications, Inc.	QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig

CUSTOMERS	TESTIMONIALS
Ruxandra Giura Webmaster The Wildlife Society	As a professional association, The Wildlife Society is all about finding out how to best serve its members. QuestionPro helped us survey our members to collect data much needed for our future planning and development of membership benefits and publications. The free non-profit license helped us get... started and then QuestionPro worked with us to find a license that fits both our needs and our budget. Thank you QuestionPro team! Testimonial By Ruxandra Giura
Amy K Lang Quality compliance and development coordinator Livingston Managed Services	When it came time to conduct our yearly Customer Service Satisfaction surveys we decided not only to move to an on-line format, but to also expand out customer selection tenfold. Question Pro was the best solution for us because of its amazingly easy survey creation tools as well as the dynamic sid...e-by-side matrix questions. The side-by-side matrix questions allow us to analyze the gap between our customer's perceived importance and their satisfaction with a particular aspect of our service. Having this valuable data allows us to continually improve our service and our customer's satisfaction. Question Pro's reporting capabilities have also made my job much quicker and easier then it ever was before. Testimonial By Amy K Lang
Paul Orwig Senior Product Manager Qwest Communications, Inc.	QuestionPro's extensive feature set met our requirements better than other alternatives. I was especially impressed with QuestionPro's well implemented user interface, detailed reporting capabilities, and responsive customer service. Testimonial By Paul Orwig

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
American Cancer Society	NA	Case Study American Cancer Society Learn how QuestionPro helps the American Cancer Society save lives Read More
National Health Insurance Bahamas	NA	Case Study National Health Insurance Bahamas A leading insurance provider conducts online surveys to collect data and improve healthcare facilities. Read More
Massachusetts Convention Center Authority (MCCA)	NA	Case Study Massachusetts Convention Center Authority MCCA conducts contactless health screens for employees and visitors before they enter the premises. Read More

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The online survey software for efficient research

Frequently Asked Questions(FAQ)

for QuestionPro Survey

What is QuestionPro Survey?

QuestionPro Survey is an online survey software to create surveys and questionnaires in minutes and also enable researchers to analyze and view the results. It helps to manage risks, scale best practices and improve digital and social presence.

It’s an enterprise platform with high-end features to satisfy any business need and provides market research insights required. It also captures feedback surveys across every customer interaction and brings an integrated solution that produces culture, engagement and data to be acted upon.

Some of its features include unlimited surveys, questions and responses, advanced logic and piping, schedule automatic remainders for survey respondents, Salesforce integration, offline data collection, enterprise security and collaboration and many more.

What is QuestionPro Survey used for?

QuestionPro Survey is a Customer Feedback Management Software mainly used by its customers to Measure Customer Experience and Measure Brand Loyalty by Feedback Survey, Market Research and Customer Engagement Management .

What are the top features of QuestionPro Survey?

White-labeled survey forms, Dashboard and Survey themes library are some of the top features of QuestionPro Survey.

Who uses QuestionPro Survey?

QuestionPro Survey is used by Research, Education and Non-Profit Organization Management among other industries.

What are QuestionPro Survey alternatives?

Alchemer Enterprise Feedback Management Platform, Zoho Survey, SmartSurvey and Sogolytics are popular alternatives for QuestionPro Survey.