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QuestionPro Survey vs Surveypal Platform: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of QuestionPro Survey vs. Surveypal Platform is based on a specific set of business needs and context. The comparison uses 4835 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing QuestionPro Survey and Surveypal Platform

QuestionPro Survey, Surveypal Platform, Alchemer Enterprise Feedback Management Platform, Zoho Survey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

QuestionPro Survey covers Feedback Survey, Market Research, Customer Engagement Management, Collect Reviews & Rating, etc.

Surveypal Platform focuses on Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

"It really has been a pleasure working with your team so far, we came from SurveyMonkey and were delighted that the QuestionPro team offered greater flexibility and customer support. You guys have been phenomenal and your responsiveness in the produc...t and your flexibility working with Tibco, I think I can speak for my entire team in saying we love your product and we love what's coming down. " - Nick Jesteadt

"Even though we’re outsourcing customer service, we’ve made a conscious decision to prioritize the customer experience. That’s why we selected customer support as the first interaction point in which to measure the experience. " - Marjo Paakonen

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo QuestionPro Survey

Focus area

QuestionPro Survey is better than Surveypal Platform for

Software Failure Risk

  • low

logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

About

Free Online Community Software Platform | QuestionPro

Survey platform to measure customer service experience

Age

2002

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

33

22

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction



engagement management

engaging and following up


rating and review management


competitive intelligence


social media management

social media analytics


customer case management


communication management

tracking & monitoring communications



contact list management



segmentation and targeting



campaign management



training & onboarding


helpdesk management


business development


lifetime value management


customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve brand engagement

  • Improve internal communications

  • Manage risk

  • See 1 more
  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

Top Channels

Channels Used

  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more
  • offline

  • promotions

  • events

  • trade shows

  • mobile

  • text SMS

  • website

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting