Comparison Summary
This comparison report of QuestionPro Survey vs. Userback is based on a specific set of business needs and context. The comparison uses 5010 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing QuestionPro Survey and Userback
QuestionPro Survey, Userback, Alchemer Enterprise Feedback Management Platform, Zoho Survey, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
QuestionPro Survey covers Feedback Survey, Market Research, Customer Engagement Management, Collect Reviews & Rating, etc.
Userback focuses on Collecting Feedback with Video, Automated Workflows, Collaboration with Video, Training & Onboarding with E-Mail, etc.
"When it came time to conduct our yearly Customer Service Satisfaction surveys we decided not only to move to an on-line format, but to also expand out customer selection tenfold. Question Pro was the best solution for us because of its amazingly eas...y survey creation tools as well as the dynamic side-by-side matrix questions. The side-by-side matrix questions allow us to analyze the gap between our customer's perceived importance and their satisfaction with a particular aspect of our service. Having this valuable data allows us to continually improve our service and our customer's satisfaction. Question Pro's reporting capabilities have also made my job much quicker and easier then it ever was before. " - Amy K Lang
"With Userback it is very easy to integrate feedback with our customers. The service allows us to provide customer support at the highest level " - Annmarie Woodworth
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Free Online Community Software Platform | QuestionPro
Real time customer feedback tool to collect feedback with video and screenshots
Age
2002
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
33
16
Total Goals
(we found evidences for)
4
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve brand engagement
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Improve internal communications
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Manage risk
- See 1 more
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Enhance customer relationships
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Improve efficiency
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Improve brand engagement
Top Channels
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
