Comparison Summary

QueueMetrics: QueueMetrics sets modern standards in performance measurement, statistics, and reporting for call centers. It is based on Asterisk PBX technology.

VCC Live®: VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

logo QueueMetrics

Focus area

QueueMetrics is better than VCC Live® for

Software Failure Risk

  • medium

logo VCC Live®

Focus area

Software Failure Risk

  • low

QueueMetrics and VCC Live®: Customer Satisfaction Data

Most deployed common Use Cases for QueueMetrics and VCC Live®

How can QueueMetrics and VCC Live® optimize your Helpdesk Management Workflow?

Queuemetrics and VCC Live both manage call centers. Queuemetrics is a call center management solution for large and midsize call centers that runs on Asterisk, an open-source software platform. VCC Live is a cloud-based solution designed for call centers of all sizes. Queuemetrics focuses on providing customizable reports on call center activities, while VCC Live offers a wide range of features and functionalities, including call recording and analysis.
"...A great benefit is that you can install QueueMetrics and try it for free during 30 days, the perfect period to view all the monthly cycle of your Call Center...." Peer review by Francesco P., Asterisk Consultant
"...About VCC Live VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes...." Peer review

QueueMetrics in Action: Unique Use Cases

How does QueueMetrics facilitate Sales Call Management?

How does QueueMetrics address your Communication Management Challenges?


VCC Live® in Action: Unique Use Cases

What Are the key features of VCC Live® for Engagement Management?

What benefits does VCC Live® offer for Workflow Management?

About

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Contact Center Software - VCC Live®

Financials

NA

SEED

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting