VCC Live® Overview

VCC Live stands out in the contact center software market with its fully customizable cloud solution. This platform enables businesses to manage both inbound and outbound communications across multiple channels, including voice, SMS, and email, without the need for coding skills. A key feature is its adaptability to specific business needs, offering a tailored experience that enhances team performance. VCC Live's solution is particularly beneficial for industries requiring a robust communication infrastructure, providing built-in features that elevate operational capabilities instantly. This product's competitive advantage lies in its flexibility and ease of integration, catering to diverse business models and ensuring seamless communication management.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.

Other use cases:

  • Call Recording
  • Workflow Management
  • Contact List Management
  • Proposal & Quote Management
  • Distribution Management
  • Contract Management
  • Order Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data

VCC Live® works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.

VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc. and VCC Live® support capabilities include AI Powered, Chat Support, Email Support, etc. also VCC Live® analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The system is It is very logically structured and the support team helps in every cases when I need...." Peer review by Erik Sanisló

Peer review evidence (same sources as the product rating summary)

"...Our call center is completely changed...." Peer review by Costin-Cristian B., Project Manager, Telecommunications
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." VCC Live
"...Marketing cookies are used to track visitors across websites and deliver advertisements that are more relevant and engaging to you...." Customer Service Software

VCC Live®, VICIdial, CallTools, Aloware, CloudTalk, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

Popular Business Setting

for VCC Live®

Top Industries

  • Financial Services
  • Human Resources
  • Insurance

Popular in

  • Mid Market
  • Small Business
  • Enterprise

VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

VCC Live® Customer wins, Customer success stories, Case studies

What benefits does VCC Live® offer for Helpdesk Management?

What benefits does VCC Live® offer for Engagement Management?

How does VCC Live® address your Call Recording Challenges?

Why is VCC Live® the best choice for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Effective Communication - Marketing And Advertising - Medium

VCC Live's contact center software and BI integration helped Effective Communication, a Sweden-based BPO, unify sales and reporting. The company replaced multiple platforms with one solution, gaining... a custom BI dashboard. This enabled real-time tracking and analytics across campaigns. As a result, they achieved 3,700 sales and 2,000 hours of talk time per month. The new system improved sales performance and management insight.

Read more →

Teladoc Hungary - Hospital & Health Care - Medium

VCC Live helped Teladoc Hungary switch to remote work in just 2 days. The cloud-based call center software enabled skills-based routing, real-time monitoring, and advanced reporting. Teladoc Hungary ...improved customer satisfaction and employee retention. The solution made it easy to manage high call volumes and support remote teams. Customer service quality stayed high during COVID-19.

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4Life Direct - Insurance - Large

VCC Live contact center software helped 4Life Direct boost agent talk time from 20 to 38 minutes per hour. The insurance firm used automatic dialer, voicemail detection, and real-time KPI tracking to... improve outbound sales. Voicemail detection increased efficiency, reducing unsuccessful calls. Sales per agent rose by 20%. Customer callback requests are now served in less than 3 hours.

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DelfinGroup - Financial Services - Medium

VCC Live's voicemail detection helped DelfinGroup boost debt collection efficiency. The feature detected over 5,000 voicemails in the first month, saving 42 hours monthly. Agents now handle more than... 100 calls per day. The voicemail detection rate reached 94%. DelfinGroup improved agent morale and increased productive talk time with this contact center software.

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Outfittery - Retail - Medium

VCC Live’s API and omnichannel solution helped Outfittery unify their customer communications. Before, they lacked data analysis tools and had no organized approach to customer care. With VCC Live, t...hey gained a regular, analyzable dataset and improved their marketing strategy. Phone became their top sales channel, driving 30-40% of repeat orders. Outfittery now delivers more personal service and better customer care.

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Decathlon - Retail - Very Large

VCC Live’s cloud contact center platform helped Decathlon handle 13,000 inbound calls per month. The solution replaced an inflexible on-premise system, improving call quality and efficiency. Decathlo...n now handles 92% of calls within SLA and keeps call abandonment below 5%. Key features include customizable IVR, CRM integration, and API connectivity. The company gained better visibility, agent productivity, and secure data syncing.

Read more →

Integrating your contact center & CRM for an enhanced experience - Webinar recording

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Frequently Asked Questions (FAQ)

What buyers ask before choosing VCC Live®

What is VCC Live® used for?

VCC Live® is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Advertisement .

What are the top features of VCC Live®?

Predictive dialer, Personalization and Recording are some of the top features of VCC Live®.

Who uses VCC Live®?

VCC Live® is used by Financial Services, Human Resources and Insurance among other industries.

What are VCC Live® alternatives?

VICIdial, CallTools, Aloware and CloudTalk are popular alternatives for VCC Live®.

Where is VCC Live® located?

VCC Live® is headquartered at Nagyenyed utca 8-14., Budapest, 1123, HU.
lightning

Peers used VCC Live® for helpdesk management and engagement management

VCC Live® Competitors

VCC Live® Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for VCC Live®

Overall Risk Meter

Low Medium High

Top Failure Risks for VCC Live®

VCC Live Hungary Kft. News

Partnership

VCC Live Boosts VCC 360 With Global SIP Trunking Through DIDWW Partnership

VCC Live has partnered with DIDWW to integrate global SIP trunking and virtual phone number services into the VCC 360 cloud contact center platform. This collaboration enables VCC Live to offer expanded international telephony coverage and immediate number provisioning, enhancing service reliability and reach for enterprise customers seeking robust VoIP and contact center solutions.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW IT Business Net

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and SIP trunking to VCC 360, expanding omnichannel capabilities for customer engagement. The collaboration aims to improve voice quality, scalability, and compliance for businesses using VCC Lives CCaaS solution.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW

VCC Live has enhanced its Contact Center as a Service (CCaaS) platform by partnering with DIDWW. This collaboration aims to strengthen VCC Lives cloud communications offerings, enabling improved global voice connectivity and advanced telecom solutions for enterprise customers.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW - GlobeNewswire

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and advanced SIP trunking to VCC 360, expanding omnichannel capabilities and improving voice quality for customer engagement. The collaboration enables VCC Live to deliver scalable, compliant communication services across over 90 countries.

Read more →

VCC Live Hungary Kft. Profile

Company Name

VCC Live Hungary Kft.

Company Website

https://vcc.live

HQ Location

Nagyenyed utca 8-14., Budapest, 1123, HU

Employees

51-100

Social

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Financials

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