VCC Live® Overview

VCC Live stands out in the contact center software market with its fully customizable cloud solution. This platform enables businesses to manage both inbound and outbound communications across multiple channels, including voice, SMS, and email, without the need for coding skills. A key feature is its adaptability to specific business needs, offering a tailored experience that enhances team performance. VCC Live's solution is particularly beneficial for industries requiring a robust communication infrastructure, providing built-in features that elevate operational capabilities instantly. This product's competitive advantage lies in its flexibility and ease of integration, catering to diverse business models and ensuring seamless communication management.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.

Other use cases:

  • Call Recording
  • Workflow Management
  • Contact List Management
  • Proposal & Quote Management
  • Distribution Management
  • Contract Management
  • Order Management
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Business Priorities

Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
See all business priorities See less business priorities

VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data

VCC Live® works with different mediums / channels such as Phone Calls. E-Mail. Text SMS etc.

VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc. and VCC Live® support capabilities include AI Powered, Chat Support, Email Support, etc. also VCC Live® analytics capabilities include Custom Reports, and Analytics.

Reviews

"...In order to be able to securely rely on our home-based agents, our call center needed to utilize a reliable software solution that allowed management to record, retrieve and analyze calls...." Peer review by Mátyás Máté, Chief Technology Officer, Cloudagents

VCC Live®, XCALLY, VICIdial, Vocalcom, CallTools, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.

Popular Business Setting

for VCC Live®

Top Industries

  • Financial Services
  • Human Resources
  • Insurance

Popular in

  • Mid Market
  • Small Business
  • Enterprise

VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.

VCC Live® Customer wins, Customer success stories, Case studies

How efficiently Does VCC Live® manage your Helpdesk Management?

What solutions does VCC Live® provide for Engagement Management?

How efficiently Does VCC Live® manage your Call Recording?

How can VCC Live® optimize your Workflow Management Workflow?

11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Mediashop

Mediashop needed to manage both inbound and outbound calls more efficiently. They used VCC Live to help with their call handling. The solution helped them organize their calls better. The results of ...using VCC Live are not detailed in the content.

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Outfittery - E Commerce

Outfittery is a virtual styling assistant for men in Germany. They had trouble analyzing data, unifying communication channels, and organizing customer care. They used VCC Live’s API and Omnichannel ...solution. This helped them create a unified marketing approach. They now offer excellent customer care and have a tactical way to talk to clients.

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Gigashopping - Consumer Goods - Medium

VCC Live helped Gigashopping unify its telecommunications for Portugal and Brazil. The company replaced manual callbacks and outdated order tracking with a predictive dialer and a web-based order sys...tem. This led to an 83% increase in sales from callbacks. Operators now have a balanced workload and clear telecom costs. The all-in-one contact center software improved sales, support, and campaign planning.

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One - Telecommunications - Very Large

VCC Live Pay helped One, a major telecommunications provider, collect 43% of overdue payments over the phone in one year. The company faced high agent workload and low "Promise Kept Rate" before usin...g the PCI DSS-certified payment solution. With VCC Live Pay, customers could pay debts instantly during calls, boosting payment rates and reducing agent follow-ups. The "Promise Kept" KPI improved, and more customers settled debts proactively. No extra implementation was needed for the cloud contact center software.

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SYKES

SYKES wanted to improve their customer support and lower costs. They used VCC Live to help with this. The solution gave them better support tools. It also helped them save money. The case shows how V...CC Live can help companies do more with less.

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One - Telecommunications - Very Large

VCC Live Pay helped One boost debt collection efficiency. 43% of collections now happen over the phone. Agents spend less time on follow-ups. The "Promise Kept Rate" improved. Customers pay debts fas...ter and more often. VCC Live Pay is PCI DSS-certified and easy to use.

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Integrating your contact center & CRM for an enhanced experience - Webinar recording

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Frequently Asked Questions(FAQ)

for VCC Live®

What is VCC Live® used for?

VCC Live® is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Advertisement .

What are the top features of VCC Live®?

Predictive dialer, Personalization and Recording are some of the top features of VCC Live®.

Who uses VCC Live®?

VCC Live® is used by Financial Services, Human Resources and Insurance among other industries.

What are VCC Live® alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VCC Live®.

Where is VCC Live® located?

VCC Live® is headquartered at Nagyenyed utca 8-14., Budapest, 1123, HU.
lightning

Peers used VCC Live® for helpdesk management and engagement management

VCC Live® Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for VCC Live®

Overall Risk Meter

Low Medium High

Top Failure Risks for VCC Live®

VCC Live Hungary Kft. News

Partnership

VCC Live Boosts VCC 360 With Global SIP Trunking Through DIDWW Partnership

VCC Live has partnered with DIDWW to integrate global SIP trunking and virtual phone number services into the VCC 360 cloud contact center platform. This collaboration enables VCC Live to offer expanded international telephony coverage and immediate number provisioning, enhancing service reliability and reach for enterprise customers seeking robust VoIP and contact center solutions.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW IT Business Net

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and SIP trunking to VCC 360, expanding omnichannel capabilities for customer engagement. The collaboration aims to improve voice quality, scalability, and compliance for businesses using VCC Lives CCaaS solution.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW

VCC Live has enhanced its Contact Center as a Service (CCaaS) platform by partnering with DIDWW. This collaboration aims to strengthen VCC Lives cloud communications offerings, enabling improved global voice connectivity and advanced telecom solutions for enterprise customers.

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Partnership

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW - GlobeNewswire

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and advanced SIP trunking to VCC 360, expanding omnichannel capabilities and improving voice quality for customer engagement. The collaboration enables VCC Live to deliver scalable, compliant communication services across over 90 countries.

Read more →

VCC Live Hungary Kft. Profile

Company Name

VCC Live Hungary Kft.

Company Website

https://vcc.live

HQ Location

Nagyenyed utca 8-14., Budapest, 1123, HU

Employees

51-100

Social

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Financials

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