VCC Live® Overview
VCC Live offers customizable cloud contact center software for managing inbound and outbound communication. Multiple channels like voice, SMS, and email are supported.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Advertisement, as the business use cases that they have been most satisfied with while using VCC Live®.
Business Priorities
Increase Sales & Revenue and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using VCC Live®.
VCC Live® Use-Cases and Business Priorities: Customer Satisfaction Data
VCC Live® works with different mediums / channels such as Phone Calls, E-Mail, Text SMS, etc.
VCC Live®'s features include Predictive Dialer, Personalization, Recording, etc.
Reviews
"...This software has so many call center solutions and functionalities that I've never seen before - perfect...." Peer review by Sarai Zalar
VCC Live®, VICIdial, Smart PBX, Call Logic, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for VCC Live®
Top Industries
- Financial Services
- Human Resources
- Insurance
Popular in
- Mid Market
- Small Business
- Enterprise
VCC Live® is popular in Financial Services, Human Resources, and Insurance and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on VCC Live® Use Cases
How does VCC Live® address your Helpdesk Management Challenges?
How does VCC Live® address your Engagement Management Challenges?
What makes VCC Live® ideal for Call Recording?
How can VCC Live® enhance your Workflow Management process?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
Integrating your contact center & CRM for an enhanced experience - Webinar recording
Frequently Asked Questions(FAQ)
for VCC Live®
What is VCC Live® used for?
What are the top features of VCC Live®?
Who uses VCC Live®?
What are VCC Live® alternatives?
Where is VCC Live® located?
Peers used VCC Live® for helpdesk management and engagement management
VCC Live® Competitors
VCC Live® Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (15) |
| Custom Reports | Read Reviews (75) |
| Analytics | Read Reviews (9) |
Software Failure Risk Guidance
?for VCC Live®
Overall Risk Meter
Top Failure Risks for VCC Live®
VCC Live Feeds
VCC Live awarded 26 new G2 badges this summer
Check out which badges we received this quarter from the world's largest tech marketplace.
Increasing customer satisfaction with skills-based routing
Check out this blog post to discover how skills-based routing can help you achieve higher levels of customer satisfaction in your contact center.
Proven solutions for common contact center CX problems
In this blog post, our experts Valéria Polák and Elemér Erdősi share some of the most common contact center CX problems and handy solutions for them.
VCC Live Profile
Company Name
VCC Live
Company Website
https://vcc.liveHQ Location
Nagyenyed utca 8-14., Budapest, 1123, HU
Employees
51-100
Social
Financials
SEED
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