Customer stories

Product Business Settings

VCC Live® is popular in Financial Services, Human Resources, and Insurance industries and is widely used by Mid Market, Small Business, and Enterprise.

VCC Live® Product Overview

VCC Live stands out in the contact center software market with its fully customizable cloud solution. This platform enables businesses to manage both inbound and outbound communications across multiple channels, including voice, SMS, and email, without the need for coding skills. A key feature is its adaptability to specific business needs, offering a tailored experience that enhances team performance. VCC Live's solution is particularly beneficial for industries requiring a robust communication infrastructure, providing built-in features that elevate operational capabilities instantly. This product's competitive advantage lies in its flexibility and ease of integration, catering to diverse business models and ensuring seamless communication management.

How satisfied the customers are with VCC Live® use-cases

Reviews

"...Outsourced call centers, BPO, Banks, Finacial institutions, Insurance, Telecom, Tvshop, Teleshop, Survey, real estate network, Hospital, Airlines, Support Service, Retail, SSC...." Peer review from VCC Live

VCC Live® Customer Insights, Testimonials and Case Studies

How can VCC Live® optimize your Helpdesk Management Workflow?

What benefits does VCC Live® offer for Engagement Management?

How can VCC Live® enhance your Call Recording process?

What solutions does VCC Live® provide for Workflow Management?

What is VCC Live® used for?

VCC Live® is a Contact Center Software mainly used by its customers to Increase Sales & Revenue and Enhance Customer Relationships by Helpdesk Management, Engagement Management and Advertisement .

What are the top features of VCC Live®?

Predictive dialer, Personalization and Recording are some of the top features of VCC Live®.

Who uses VCC Live®?

VCC Live® is used by Financial Services, Human Resources and Insurance among other industries.

What are VCC Live® alternatives?

XCALLY, VICIdial, Vocalcom and CallTools are popular alternatives for VCC Live®.

Where is VCC Live® located?

VCC Live® is headquartered at Nagyenyed utca 8-14., Budapest, 1123, HU.

11 buyers and buying teams have used Cuspera to assess how well VCC Live® solved their Contact Center Software needs. Cuspera uses 620 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

United Call Centers - Consumer Services - Large

VCC Live Pay helped United Call Centers handle customer data securely for remote agents. The solution integrated with Worldpay, enabling secure payments over the phone in 146 countries and supporting... 126 currencies. United Call Centers now offers PCI DSS-compliant payment processing and secure voice connections to 150+ countries. VCC Live provided strong support during implementation, ensuring data security for international clients.

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SYKES

SYKES wanted to improve their customer support and lower costs. They used VCC Live to help with this. The solution gave them better support tools. It also helped them save money. The case shows how V...CC Live can help companies do more with less.

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One

One used VCC Live Pay to improve their collections process. They focused on over-the-phone payments. With VCC Live Pay, they made 43% of their collections. This helped them collect money faster and m...ore easily.

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DHL - Transportation/trucking/railroad

DHL moved its contact center operations to the cloud. They used VCC Live's solution for this change. As a result, DHL reduced their maintenance costs. The case highlights the benefits of cloud-based ...contact center operations for DHL.

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4finance - Consumer Lending

VCC Live helped 4finance, a leading digital consumer lending group, streamline its global contact center operations. 4finance faced challenges with multiple platforms, data management, and inefficien...t processes. VCC Live provided a single platform, productivity features, omnichannel support, and real-time reporting. 4finance grew from 17 to over 200 users and expanded to multiple countries. The partnership led to fast rollouts, new features, and improved voicemail detection.

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UNICEF Hungary - Non Profit Organization Management

VCC Live provided UNICEF Hungary with their first contact center solution. The challenge was handling high call volumes and making over-the-phone donations easier. VCC Live implemented an IVR system,... secure payment with VCC Live Pay, and automated emails. UNICEF Hungary can now manage more calls and process donations faster. Agents feel more confident using built-in scripts.

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Integrating your contact center & CRM for an enhanced experience - Webinar recording

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Peers used VCC Live® for helpdesk management and engagement management

VCC Live® Competitors

VCC Live® Features

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FEATURE RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.80/5 ★

Read Reviews (15)
Custom Reports

4.60/5 ★

Read Reviews (75)
Analytics

4.29/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for VCC Live®

Overall Risk Meter

Low Medium High

Top Failure Risks for VCC Live®

VCC Live Hungary Kft. News

Partnership
 

VCC Live Boosts VCC 360 With Global SIP Trunking Through DIDWW Partnership

VCC Live has partnered with DIDWW to integrate global SIP trunking and virtual phone number services into the VCC 360 cloud contact center platform. This collaboration enables VCC Live to offer expanded international telephony coverage and immediate number provisioning, enhancing service reliability and reach for enterprise customers seeking robust VoIP and contact center solutions.

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Partnership
 

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW IT Business Net

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and SIP trunking to VCC 360, expanding omnichannel capabilities for customer engagement. The collaboration aims to improve voice quality, scalability, and compliance for businesses using VCC Lives CCaaS solution.

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Partnership
 

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW

VCC Live has enhanced its Contact Center as a Service (CCaaS) platform by partnering with DIDWW. This collaboration aims to strengthen VCC Lives cloud communications offerings, enabling improved global voice connectivity and advanced telecom solutions for enterprise customers.

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Partnership
 

VCC Live elevates its CCaaS capabilities through a partnership with DIDWW - GlobeNewswire

VCC Live has partnered with DIDWW to enhance its cloud-based contact center platform, VCC 360. This integration brings DIDWWs global virtual phone numbers and advanced SIP trunking to VCC 360, expanding omnichannel capabilities and improving voice quality for customer engagement. The collaboration enables VCC Live to deliver scalable, compliant communication services across over 90 countries.

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VCC Live Hungary Kft. Profile

Company Name

VCC Live Hungary Kft.

Company Website

https://vcc.live

HQ Location

Nagyenyed utca 8-14., Budapest, 1123, HU

Employees

51-100

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Financials

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