Guiding you to choose between Raiseaticket vs. Jira Service Management: 2024

Comparison Summary

Raiseaticket: Raiseaticket offers a 100% free helpdesk to support customer tickets and requests. Features improve user experience across multiple channels.

Jira Service Management: Jira Service Management offers flexible IT service desk and ITSM software designed for future needs. A free trial of Jira Service Desk is available today.

Raiseaticket and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for Raiseaticket and Jira Service Management

How does Raiseaticket and Jira Service Management address your Helpdesk Management Challenges?

Raiseaticket is a free, cloud-based helpdesk solution. Raiseaticket focuses on improving customer support and managing customer requests through email. Jira Service Management is a comprehensive helpdesk solution that can be scaled for larger organizations. Jira Service Management supports integration with various services, including Amazon Web Services. Both solutions provide ticketing systems, but Raiseaticket is free while Jira Service Management is a paid service. The limitation of the analysis is that the provided comments do not include specific features and functionality.

"...Now you have the clear idea about how Email and a helpdesk ticketing system works...." Free Email Ticketing System

"...The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before version 3.9.16, from version 3.10.0 before version 3.16.8, from version 4.0.0 before version 4.1.3, from version 4.2.0 before version 4.2.5, from version 4.3.0 before version 4.3.4, and version 4.4.0 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability...." Vulnerability Summary for the Week of September 16, 2019

What Are the key features of Raiseaticket and Jira Service Management for Training & Onboarding?

Raiseaticket and Jira Service Management both emphasize training and onboarding for customers and employees. Raiseaticket focuses on training support agents to improve customer communication strategies. Jira Service Management prioritizes onboarding new employees and automating processes for tasks like HR onboarding and IT support.

"...Develop, train and place resources in the customer's path...." Free Email Ticketing System

"...Its primarily designed to help development-focused teams manage both internal and external service requests...." What is a Customer Service Desk? (and How to Improve the Customer Experience)

How does Raiseaticket and Jira Service Management address your Collaboration Challenges?

Raiseaticket and Jira Service Management both support collaboration within teams and organizations. Raiseaticket emphasizes email-based communication for collaboration, while Jira Service Management utilizes integrated platforms and tools for seamless team interaction. Jira Service Management offers a wider range of collaborative features and integrations, including file sharing and video conferencing. These tools may have limitations in their ability to support highly complex or specific collaboration needs.

"...Let's further look into the collaboration of the two which gives rise to the free email ticketing system...." Free Email Ticketing System

"...Jira is a great solution for collaboration for programmers, analysts, and software architects and all the team of people developing software...." The Best Software for Collaborating on Machine Learning Projects

How does Raiseaticket and Jira Service Management address your Knowledge Management Challenges?

Raiseaticket and Jira Service Management both offer knowledge management features, allowing users to create and access a repository of information. Raiseaticket has a built-in knowledge base, while Jira Service Management integrates with Confluence, an external knowledge base system. Raiseaticket's knowledge base is designed for internal use, while Jira Service Management's integration with Confluence allows for both internal and external knowledge sharing. However, Jira Service Management has limited translation capabilities in its knowledge management integration with Confluence.

"...The knowledge base makes it easy for employees to find relevant, accurate, and consistent information across different categories. ..." Raiseaticket - 100% free s...

"...If you re thinking about or already using Confluence for your internal knowledge base, chances are you re familiar with Jira Service Desk...." Enable support acceleration with Jira Service Desk, Confluence and Slack

Raiseaticket in Action: Unique Use Cases

How can Raiseaticket optimize your Engagement Management Workflow?

Jira Service Management in Action: Unique Use Cases

Why is Jira Service Management the best choice for Workflow Management?

Raiseaticket

4.4

Jira Service Management

4.0

About

Customer experiences are managed better with Raiseaticket....

Jira Service Management | flexible, collaborative ITSM solution...

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Guiding you to choose between Raiseaticket vs. Jira Service Management: 2024

Comparison Summary

Raiseaticket

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Jira Service Management

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Raiseaticket and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for Raiseaticket and Jira Service Management

How does Raiseaticket and Jira Service Management address your Helpdesk Management Challenges?

What Are the key features of Raiseaticket and Jira Service Management for Training & Onboarding?

How does Raiseaticket and Jira Service Management address your Collaboration Challenges?

How does Raiseaticket and Jira Service Management address your Knowledge Management Challenges?

Raiseaticket in Action: Unique Use Cases

How can Raiseaticket optimize your Engagement Management Workflow?

Jira Service Management in Action: Unique Use Cases

Why is Jira Service Management the best choice for Workflow Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Guiding you to choose between Raiseaticket vs. Jira Service Management: 2024

Comparison Summary

Raiseaticket

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Jira Service Management

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Raiseaticket and Jira Service Management: Customer Satisfaction Data

Most deployed common Use Cases for Raiseaticket and Jira Service Management

How does Raiseaticket and Jira Service Management address your Helpdesk Management Challenges?

What Are the key features of Raiseaticket and Jira Service Management for Training & Onboarding?

How does Raiseaticket and Jira Service Management address your Collaboration Challenges?

How does Raiseaticket and Jira Service Management address your Knowledge Management Challenges?

Raiseaticket in Action: Unique Use Cases

How can Raiseaticket optimize your Engagement Management Workflow?

Jira Service Management in Action: Unique Use Cases

Why is Jira Service Management the best choice for Workflow Management?

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Raiseaticket

Get a personalised risk report for Jira Service Management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.