Re:amaze vs. Kustomer: Help Desk Solution Comparison 2025

Overview: Re:amaze and Kustomer as Help Desk Category solutions.

Re:amaze stands out among educational institutions and marketing sectors due to its strong collaboration and engagement features. Kustomer leans more toward retail and IT, emphasizing robust analytics and AI. Re:amaze is preferred by large enterprises for its comprehensive communication channels, while Kustomer is favored for extensive vendor support and scalability. Both solutions cater to distinct industries, offering unique strengths in workflow management and customer relationship goals.

Re:amaze: Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.

Kustomer: Kustomer delivers faster, richer customer experiences with omnichannel messaging and a unified customer view. AI-powered automations enhance service efficiency.

Re:amaze and Kustomer: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Re:amaze supports customer feedback management, workflow and engagement management, aligning with large enterprises' operational needs for collaboration. read more →

Kustomer facilitates engagement management and contact list management, ideal for enterprises needing effective customer interactions. read more →

Business Goals

Re:amaze helps acquire customers and enhance relationships, beneficial for those aiming to increase sales and improve communication. read more →

Kustomer focuses on enhancing relationships and acquiring customers, aligning with users aiming to scale best practices. read more →

Core Features

Re:amaze excels with custom reports and integrations, meeting large enterprises' needs for extensive data management. read more →

Kustomer offers robust analytics and AI, catering to enterprises looking for advanced data handling and automation. read more →

Vendor Support

Re:amaze provides extensive 24/7 support and chat, preferred by users who require constant assistance. read more →

Kustomer offers 24/7 support with an emphasis on phone and chat, suitable for complex operational environments. read more →

Segments and Industries

Re:amaze is primarily used by large enterprises in education and marketing sectors. read more →

Kustomer is favored by enterprise customers in retail and IT industries. read more →

Operational Alignment

Re:amaze integrates smoothly into workflows, designed for educational institutions with its communication management features. read more →

Kustomer aligns with operational needs in retail, offering AI-powered support to enhance customer engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Import

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Data Export

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Support

Email Support

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24/7 Support

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Chat Support

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Phone Support

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Others

Custom Reports

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Analytics

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AI Powered

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Most deployed common Use Cases for Re:amaze and Kustomer

What Are the key features of Re:amaze and Kustomer for Customer Feedback Management?

Reamaze and Kustomer both offer customer satisfaction surveys as a feature. Reamaze includes automated workflows and customizable templates for these surveys, while Kustomer focuses on integrating surveys into existing conversations, like chat and email. Kustomer also emphasizes the consolidation and reporting of feedback from various sources, while Reamaze prioritizes proactive customer engagement using features like chatbots and live dashboards.

"...Allows less people to do more work with greater accuracy and higher customer satisfaction...." Peer review by User

"...With the data within Kustomer, we are able to gather CSAT, SLA, and insight for the staffing model...." Peer review by Team Lead in Product Management

How does Re:amaze and Kustomer address your Engagement Management Challenges?

Reamaze and Kustomer both offer tools for managing customer engagement, such as chat, email, and social media support. Reamaze provides more features for proactive engagement, like automated FAQ suggestions and cues based on customer behavior. Kustomer excels in organizing and tracking customer interactions, allowing for efficient note-taking and personalized communication. However, Kustomer has limitations regarding system stability and the lack of user engagement with features over time.

"...All of this information you have right in front of you while interacting with your customers either live or not...." Peer review by Josh G, Founder, Marketing and Advertising

"...Great way to organize your customer interactions...." Peer review by G2 User

How efficiently Does Re:amaze and Kustomer manage your Workflow Management?

Both Reamaze and Kustomer provide tools for automating customer service tasks with customizable workflows. Reamaze allows users to create workflows that automatically archive emails and send automated responses, while Kustomer offers a more complex workflow system that allows for advanced logic and decision-making. Reamaze provides more intuitive workflows, but Kustomer offers greater customization options, requiring users to have some technical expertise. Reamaze's limitations include the requirement to create separate workflows for each brand.

"...I realized that automated workflows are a big help when it comes to prepping our support team...." Peer review by Charlie D, CEO, Consumer Services

"...Kustomer enables us to manage the complex workflows and facilitates collaboration across our numerous support and operations teams...." Peer review by Administrator