Comparison Summary
Introducing Re:amaze and Smith.ai
Re:amaze, Smith.ai, Deskero Helpdesk, Kustomer, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Re:amaze covers Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
Smith.ai focuses on Helpdesk Management with Phone Calls, Conversion Management with Phone Calls, Engagement Management with Phone Calls, Capturing Leads with Chat, etc.
"We’ve grown with Reamaze from just 1 operator to almost 30 now. We joined because of the simplicity and stayed for how they continue to execute on new stuff. " - Davis
"Smith.ai is our inbound sales team. Having a trained and personable voice has transformed our ability to answer the phone and convert callers to clients. " - Jeremy T
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Re:amaze - Customer service, live chat, and helpdesk ...
Generate sales and increase engagement with traffic
Financials
SEED
SEED
Business Need
Total Processes
(we found evidences for)
46
53
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Improve ROI
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Improve digital and social presence
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Enter new markets internationally or locally
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Grow market share
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
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phone calls
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chat
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website
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social media
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text SMS
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Facebook
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e-mail
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Slack
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offline
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video
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promotions
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mobile
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mobile app
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
