Comparison Summary
Introducing Re:amaze and xMatters
Re:amaze, xMatters, Deskero Helpdesk, Kustomer, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Re:amaze covers Customer Feedback Management with Social Media, Engagement Management with Chat, Workflow Management with Social Media, Helpdesk Management with Chat, etc.
xMatters focuses on Engagement Management, Communication Management, Helpdesk Management with Phone Calls, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Re:amaze - Customer service, live chat, and helpdesk ...
xMatters | Digital Service Availability | Fast, Automated ...
Financials
SEED
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
39
Total Goals
(we found evidences for)
6
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Launch new products
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Improve digital and social presence
- See 3 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Scale best practices
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Manage risk
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Improve visibility
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Launch new products
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Improve digital and social presence
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Improve efficiency
- See 6 more
Top Channels
Channels Used
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phone calls
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offline
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events
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trade shows
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mobile
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website
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e-mail
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mobile app
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text SMS
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social media
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promotions
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Facebook
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mass media
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chat
-
video
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on premises
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support groups
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Slack
- See 15 more
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phone calls
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offline
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events
-
trade shows
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mobile
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website
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e-mail
-
mobile app
-
text SMS
-
social media
-
promotions
-
Facebook
-
mass media
-
chat
-
video
-
on premises
-
support groups
-
Slack
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
