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Redtail CRM vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Redtail CRM low Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Redtail CRM vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 1215 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Redtail CRM and Zendesk Sunshine

Redtail CRM, Zendesk Sunshine, Eway CRM, monday sales CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Redtail CRM covers Workflow Management, Contact List Management with E-Mail, Engagement Management with Offline, Relationship Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"TJ led me right through the process of getting my question answered and problem solved. I was setting up a new team member's webmail and wanted the integration portion to work with the CRM. Good job! " - Shelley

"Zendesk is a platform that's really enabling us to focus on our customers. " - Daniel Santrella

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Redtail CRM

Focus area

Software Failure Risk

  • low

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Web-based easy-to-use client management solution designed specifically for Financial Professionals which helps to eliminate redundant data entry and create consistency across the platforms used in daily operations.

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2007

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

42

29

Total Goals
(we found evidences for)

4

6

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (68)

Read Reviews (6)

contact list management

Read Reviews (31)

Read Reviews (4)

contacts history

Read Reviews (4)

Read Reviews (2)

engagement management

Read Reviews (24)

Read Reviews (12)

engaging and following up

Read Reviews (20)

Read Reviews (2)

training & onboarding

Read Reviews (15)

Read Reviews (2)

relationship management

Read Reviews (15)

Read Reviews (2)

communication management

Read Reviews (8)

Read Reviews (1)

sending & publishing communications

Read Reviews (5)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (1)

helpdesk management

Read Reviews (7)

Read Reviews (2)

social media management

Read Reviews (5)

Read Reviews (3)

social media analytics

Read Reviews (2)

Read Reviews (3)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

follower management

Read Reviews (2)

Read Reviews (0)

conference call management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

meeting management

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

contract management

Read Reviews (0)

Read Reviews (2)

sales document management

Read Reviews (0)

Read Reviews (3)

contract management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

customer feedback management

Read Reviews (0)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Increase sales & revenue

  • See 1 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting