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Remote Support vs ManageEngine ServiceDesk Plus: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Remote Support vs. ManageEngine ServiceDesk Plus is based on a specific set of business needs and context. The comparison uses 5886 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Remote Support and ManageEngine ServiceDesk Plus

Remote Support, and ManageEngine ServiceDesk Plus belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Remote Support covers Helpdesk Management with Phone Calls, Collaboration with Chat, Engagement Management, Communication Management with E-Mail, etc.

ManageEngine ServiceDesk Plus focuses on Helpdesk Management, Sales Document Management, Knowledge Management with E-Mail, Workflow Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Remote Support

Focus area

Software Failure Risk

  • low

logo ManageEngine ServiceDesk Plus

Focus area

ManageEngine ServiceDesk Plus is better than Remote Support for

Software Failure Risk

  • low

About

SCCM for Your Service Desk | Remote Support ... - Cireson

Service desk software to supercharge IT help desk

Age

1996

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

32

43

Total Goals
(we found evidences for)

7

6

Top Processes

Evidences indicate better relative satisfaction




engagement management

engaging and following up


communication management

sending & publishing communications


knowledge management


workflow management


customer feedback management

measuring customer satisfaction


community building


products & pricelist management


conference call management


training & onboarding


content management


rating and review management




lead qualification

lead qualification: technographic



performance management


trade show marketing


contact list management



sales document management

contract management


follower management


sales call management


advocacy management


license management



category management



customer case management


lifetime value management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve internal communications

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Launch new products

  • Improve ROI

  • See 4 more
  • Scale best practices

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • See 3 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more
  • e-mail

  • phone calls

  • mobile

  • offline

  • user generated content

  • blogs

  • support groups

  • point of sale

  • trade shows

  • chat

  • on premises

  • video

  • events

  • website

  • See 11 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting