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Reputation.com vs Pingdom: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Reputation.com vs. Pingdom is based on a specific set of business needs and context. The comparison uses 5549 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Reputation.com and Pingdom

Reputation.com, Pingdom, BirdEye, Chatmeter Platform, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Reputation.com covers Reputation Management, Rating And Review Management, Social Media Management with Social Media, Engagement Management, etc.

Pingdom focuses on Communication Management, Engagement Management with Website, Social Media Management with Social Media, Helpdesk Management, etc.

"We love our program with Reputation.com. It has made my life so much easier as far as being able to understand what’s going on in the company with our customer sentiment and customer experience. " - Michael Scarfe

"The developers at LiveChat are also having a go at the Pingdom API, automating the process of assigning multiple checks to a single person. “We’ve built a simple app that lets us do that with the help of Pingom’s API " - Bartosz Olchowka

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Reputation.com

Focus area

Reputation.com is better than Pingdom for

Software Failure Risk

  • medium

logo Pingdom

Focus area

Software Failure Risk

  • medium

About

Experience Management Platform for listening, understanding and taking action.

Website Monitoring & Performance Tools | Pingdom

Age

2006

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

78

55

Total Goals
(we found evidences for)

13

12

Top Processes

Evidences indicate better relative satisfaction


reputation management


rating and review management


social media management

engaging on social media

scheduling post to social media

social media analytics

monitoring social media

managing social media account


engagement management

engaging and following up


communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction

measuring net promoter score



sales review & feedback


loyalty management

customise loyalty program


training & onboarding





sales document management

contract management

proposal & quote management


competitive intelligence


content management

content publishing


helpdesk management



touchpoint management


campaign management


sales call management




contact list management


products & pricelist management


workflow management



channel management


customer case management


generation of new leads


revenue cycle management



knowledge management


segmentation and targeting


follower management


advocacy management




lifetime value management


performance management


Top Goals

Goals Achieved

  • Improve digital and social presence

  • Establish thought leadership

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Improve visibility

  • Improve stakeholder relations

  • See 10 more
  • Acquire customers

  • Improve efficiency

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Reduce bounce

  • Grow market share

  • Launch new products

  • Build brand awareness

  • Manage risk

  • Increase sales & revenue

  • Improve ROI

  • See 9 more

Top Channels

Channels Used

  • website

  • social media

  • mobile

  • e-mail

  • phone calls

  • offline

  • mobile app

  • on premises

  • user generated content

  • blogs

  • text SMS

  • promotions

  • chat

  • print media

  • Facebook

  • Slack

  • video

  • newspaper

  • magazine

  • point of sale

  • Pinterest

  • Instagram

  • Facebook page

  • See 20 more
  • website

  • social media

  • mobile

  • e-mail

  • phone calls

  • offline

  • mobile app

  • on premises

  • user generated content

  • blogs

  • text SMS

  • promotions

  • chat

  • print media

  • Facebook

  • Slack

  • video

  • newspaper

  • magazine

  • point of sale

  • Pinterest

  • Instagram

  • Facebook page

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting