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Compare Retently vs Customer Radar

Failure Risk Guidance Security Report ?

Failure Risk for Retently low Failure Risk for Customer Radar medium
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Comparison Summary

For Retently vs Customer Radar comparison, Our AI algorithm looked at 1610 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Retently and Customer Radar to solve their respective business needs.

Pros and cons of Retently and Customer Radar

Retently is more suited to businesses that require Customer Feedback Management with Promotions and Social Media Management where as Customer Radar is focused towards Customer Feedback Management and Engagement Management .

logo Retently

Focus area

Retently is better than Customer Radar for

Software Failure Risk

  • low

logo Customer Radar

Focus area

Software Failure Risk

  • medium

About

Platform to Improve Customer Satisfaction with Net Promoter Score

Customer Radar - Voice of Customer feedback software based ...

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

30

28

Total Goals
(we found evidences for)

6

7

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (285)

Read Reviews (114)

measuring net promoter score

Read Reviews (91)

Read Reviews (27)

measuring customer satisfaction

Read Reviews (71)

Read Reviews (12)

social media management

Read Reviews (34)

Read Reviews (1)

social media analytics

Read Reviews (34)

Read Reviews (0)

engagement management

Read Reviews (28)

Read Reviews (51)

engaging and following up

Read Reviews (23)

Read Reviews (27)

communication management

Read Reviews (18)

Read Reviews (2)

sending & publishing communications

Read Reviews (16)

Read Reviews (2)

workflow management

Read Reviews (13)

Read Reviews (1)

referral management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (5)

Read Reviews (6)

creating contact list

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (3)

Read Reviews (2)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (1)

Read Reviews (10)

sales review & feedback

Read Reviews (1)

Read Reviews (2)

lifetime value management

Read Reviews (1)

Read Reviews (9)

generation of new leads

Read Reviews (1)

Read Reviews (2)

customer case management

Read Reviews (0)

Read Reviews (12)

training & onboarding

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Grow market share

  • Build brand awareness

  • Increase sales & revenue

  • Improve ROI

  • See 4 more

Top Channels

Channels Used

  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more

  • promotions

  • offline

  • point of sale

  • website

  • e-mail

  • phone calls

  • social media

  • mobile

  • text SMS

  • games

  • newsletter

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting