Comparison Summary
Introducing Retently and GroHawk
Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management, whereas GroHawk belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
GroHawk focuses on Customer Feedback Management with Promotions, Engagement Management, Social Media Management, Market Survey, etc.
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About
Platform to Improve Customer Satisfaction with Net Promoter Score
GroHawk – Customer Engagement Platform
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
30
17
Total Goals
(we found evidences for)
6
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Enhance customer relationships
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Acquire customers
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Grow market share
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Improve brand engagement
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Scale best practices
- See 2 more
Top Channels
Channels Used
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promotions
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website
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e-mail
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phone calls
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social media
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Facebook
- See 3 more
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promotions
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website
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e-mail
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phone calls
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social media
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Facebook
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
