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Retently vs inQuba Case Management: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Retently vs. inQuba Case Management is based on a specific set of business needs and context. The comparison uses 1184 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Retently and inQuba Case Management

Retently, inQuba Case Management, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

inQuba Case Management focuses on Customer Case Management, Collaboration, Customer Feedback Management with Social Media, Engagement Management with Social Media, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Retently

Focus area

Retently is better than inQuba Case Management for

Software Failure Risk

  • low

logo inQuba Case Management

Focus area

Software Failure Risk

  • medium

About

Platform to Improve Customer Satisfaction with Net Promoter Score

inQuba Case Management - empower business to elevate the importance of any feedback item

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

30

11

Total Goals
(we found evidences for)

6

3

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


social media management

social media analytics


engagement management

engaging and following up


communication management

sending & publishing communications


workflow management


referral management


contact list management

creating contact list



loyalty management

customise loyalty program



campaign management



customer case management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more
  • Enhance customer relationships

  • Establish thought leadership

  • Acquire customers

Top Channels

Channels Used

  • social media

  • e-mail

  • promotions

  • mobile

  • See 1 more
  • social media

  • e-mail

  • promotions

  • mobile

  • See 1 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

No Data

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting