Comparison Summary
This comparison report of Retently vs. RaveCapture (formerly TrustSpot) is based on a specific set of business needs and context. The comparison uses 1632 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Retently and RaveCapture (formerly TrustSpot)
Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management, whereas RaveCapture (formerly TrustSpot), NiceJob, Okendo, etc., belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
RaveCapture (formerly TrustSpot) focuses on Rating And Review Management with Social Media, Customer Feedback Management with Promotions, Social Media Management with Social Media, Engagement Management with Website, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Retently
Focus area
Retently is better than RaveCapture (formerly TrustSpot) for
Software Failure Risk
RaveCapture (formerly TrustSpot)
Focus area
RaveCapture (formerly TrustSpot) is better than Retently for
Software Failure Risk
About
Platform to Improve Customer Satisfaction with Net Promoter Score
Turn Ordinary Customers into Raving Fans
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
30
31
Total Goals
(we found evidences for)
6
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Improve brand engagement
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Increase customer life time value
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Improve ROI
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Improve consistency
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Scale best practices
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Grow market share
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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social media
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website
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promotions
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e-mail
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video
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review sites
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coupons
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Twitter
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text SMS
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LinkedIn
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Facebook
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Instagram
- See 9 more
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social media
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website
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promotions
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e-mail
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video
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review sites
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coupons
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Twitter
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text SMS
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LinkedIn
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Facebook
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Instagram
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
