Comparison Summary
Introducing Retently and Swell
Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management, whereas Swell belong to a category of solutions that help Reviews and Reputation. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Swell focuses on Engagement Management with Social Media, Rating And Review Management with Promotions, Customer Feedback Management with Promotions, Sales Review & Feedback with Promotions, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Platform to Improve Customer Satisfaction with Net Promoter Score
Customer engagement tools to boost online presence and gain new customers
Financials
PRIVATE
SERIES A
Business Need
Total Processes
(we found evidences for)
30
24
Total Goals
(we found evidences for)
6
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Acquire customers
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Enhance customer relationships
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Improve digital and social presence
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Improve efficiency
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Improve ROI
- See 2 more
Top Channels
Channels Used
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promotions
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social media
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e-mail
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Facebook
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review sites
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Yelp
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website
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user generated content
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text SMS
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chat
- See 7 more
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promotions
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social media
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e-mail
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Facebook
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review sites
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Yelp
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website
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user generated content
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text SMS
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chat
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
