Guiding you to choose between REVE Chat vs. LiveHelpNow Chat Support Suite: 2024

Comparison Summary

REVE Chat: REVE Chat offers live chat, video chat, co-browsing, and messaging apps to engage website visitors. Various features enhance customer interaction and support.

LiveHelpNow Chat Support Suite: LiveHelpNow offers a real-time customer support platform that's easy for agents to use. A 30-day free trial is provided for their live chat software.

REVE Chat

Focus area

REVE Chat is better than LiveHelpNow Chat Support Suite for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

LiveHelpNow Chat Support Suite

Focus area

LiveHelpNow Chat Support Suite is better than REVE Chat for

knowledge management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

REVE Chat and LiveHelpNow Chat Support Suite: Customer Satisfaction Data

Most deployed common Use Cases for REVE Chat and LiveHelpNow Chat Support Suite

What Are the key features of REVE Chat and LiveHelpNow Chat Support Suite for Engagement Management?

Reve Chat and Livehelpnow Chat Support Suite both provide tools for engaging with customers. Reve Chat offers a wider range of communication channels, including voice and video chat, while Livehelpnow focuses on website-based interactions. Reve Chat emphasizes personalized customer engagement through features like co-browsing, while Livehelpnow prioritizes automated engagement through targeted messages and visitor triggers.

"...Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform...." Peer review from REVE Chat

"...Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales...." Peer review from LiveHelpNow

How does REVE Chat and LiveHelpNow Chat Support Suite address your Customer Feedback Management Challenges?

Reve Chat and Livehelpnow Chat Support Suite both enable businesses to collect customer feedback. Reve Chat focuses on collecting feedback specifically related to chat interactions, using features like post-chat surveys and instant satisfaction ratings. Livehelpnow Chat Support Suite offers a broader approach, encompassing customer satisfaction tracking for email, SMS, and social media channels, including options for Net Promoter Score surveys. Reve Chat provides a more targeted approach to customer feedback within chat, while Livehelpnow Chat Support Suite offers a more comprehensive view across various communication channels. Both systems, however, have limitations in their ability to provide detailed analysis and insights from the collected feedback.

"...Benefits Capture Customer Feedback REVE Chat allows your customers to give their feedback on your chat services...." Peer review from Featured Customers

"...Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales...." Peer review from LiveHelpNow

What benefits does REVE Chat and LiveHelpNow Chat Support Suite offer for Helpdesk Management?

Reve Chat and Livehelpnow Chat Support Suite both help businesses manage customer support. Reve Chat focuses on customer interaction and provides tools for co-browsing and social media integration. Livehelpnow Chat Support Suite is designed for call center efficiency, featuring call center dashboards and multi-brand workflows. Reve Chat primarily addresses customer support, while Livehelpnow Chat Support Suite targets call center optimization. Both have limitations as neither is specifically designed to be used for both customer interaction and call center optimization.