Comparison Summary
This comparison report of RingCentral Contact Center vs. Dialpad Ai Voice is based on a specific set of business needs and context. The comparison uses 5238 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and Dialpad Ai Voice
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Dialpad Ai Voice, Dialshree, Channels, etc., belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Dialpad Ai Voice focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Collaboration with Offline, Communication Management with Phone Calls, etc.
"We’re an organization of dedicated, hardworking employees, so of course we want the best technology solutions we can find. But as a nonprofit, we also need to be cost-conscious. Every dollar we save in operating expenses is a dollar we can put towar...d improving people’s lives. With RingCentral, we managed to fulfill both of those goals. " - Fina Nash
"Our previous system was unreliable and a poor experience for our staff. Dialpad is the complete opposite of that. " - Keith Jones
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center
Focus area
RingCentral Contact Center is better than Dialpad Ai Voice for
Software Failure Risk
Dialpad Ai Voice
Focus area
Dialpad Ai Voice is better than RingCentral Contact Center for
Software Failure Risk
About
Digital Customer Engagement Software for Greater Customer Experience
AI business phone system to improve your workflows and customer experience
Age
2003
2011
Financials
IPO
SERIES F
Business Need
Total Processes
(we found evidences for)
46
49
Total Goals
(we found evidences for)
8
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve brand engagement
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Build brand awareness
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Improve efficiency
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Improve ROI
- See 7 more
Top Channels
Channels Used
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phone calls
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offline
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video
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mobile
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text SMS
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events
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trade shows
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mobile app
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e-mail
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chat
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on premises
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website
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social media
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LinkedIn
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point of sale
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causes and charity
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Pinterest
- See 14 more
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phone calls
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offline
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video
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mobile
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text SMS
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events
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trade shows
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mobile app
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e-mail
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chat
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on premises
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website
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social media
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LinkedIn
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point of sale
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causes and charity
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Pinterest
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
