Comparison Summary
This comparison report of RingCentral Contact Center vs. Infinity ECM is based on a specific set of business needs and context. The comparison uses 3579 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and Infinity ECM
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Infinity ECM, Revver, Zoho Docs, etc., belong to a category of solutions that help Content Management Systems. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Infinity ECM focuses on Collaboration with Offline, Sales Document Management, Sales Call Management with Phone Calls, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center
Focus area
RingCentral Contact Center is better than Infinity ECM for
Software Failure Risk
Infinity ECM
Focus area
Infinity ECM is better than RingCentral Contact Center for
Software Failure Risk
About
Digital Customer Engagement Software for Greater Customer Experience
Infinity ECM: Enterprise Content Management platform...
Age
2003
Financials
IPO
Business Need
Total Processes
(we found evidences for)
46
47
Total Goals
(we found evidences for)
8
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Acquire customers
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Enhance customer relationships
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Manage risk
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Increase sales & revenue
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Improve internal communications
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Improve efficiency
- See 3 more
Top Channels
Channels Used
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phone calls
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video
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chat
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e-mail
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offline
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text SMS
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events
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trade shows
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mobile
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promotions
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website
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display advertisement
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mobile app
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point of sale
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on premises
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social media
- See 13 more
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phone calls
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video
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chat
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e-mail
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offline
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text SMS
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events
-
trade shows
-
mobile
-
promotions
-
website
-
display advertisement
-
mobile app
-
point of sale
-
on premises
-
social media
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
