Comparison Summary
This comparison report of Rocket.Chat vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 3689 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Rocket.Chat and Freshdesk Messaging
Rocket.Chat, Freshdesk Messaging, KeyReply, Acquire™, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
"With Freshdesk Messaging, our customers do not have to wait for calls to connect and dedicate their precious time to seek help & support from us. Freshdesk Messaging offers a frictionless way to reach out for support, raise or report any issue and t...his has helped us retain & delight our customers with quick & dependable support at all times. " - Puja Anand
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Messaging
Focus area
Freshdesk Messaging is better than Rocket.Chat for
Software Failure Risk
About
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Messaging platform that makes chat easy for today's digital customers
Age
2010
Financials
SERIES A
SERIES H
Business Need
Total Processes
(we found evidences for)
38
73
Total Goals
(we found evidences for)
6
16
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve brand engagement
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Improve ROI
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Improve efficiency
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Enter new markets internationally or locally
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Build brand awareness
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Grow market share
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Launch new products
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Shorten ramp up time
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Reduce bounce
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Improve visibility
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Improve digital and social presence
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Increase customer life time value
- See 13 more
Top Channels
Channels Used
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
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mobile app
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Facebook
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offline
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omnichannel
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video
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point of sale
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promotions
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games
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display advertisement
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Slack
- See 16 more
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chat
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website
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social media
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e-mail
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Whatsapp
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mobile
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phone calls
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user generated content
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blogs
-
mobile app
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Facebook
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offline
-
omnichannel
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video
-
point of sale
-
promotions
-
games
-
display advertisement
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Slack
- See 16 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
