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Rocket.Chat vs Freshdesk Messaging: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Rocket.Chat vs. Freshdesk Messaging is based on a specific set of business needs and context. The comparison uses 3689 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Rocket.Chat and Freshdesk Messaging

Rocket.Chat, Freshdesk Messaging, KeyReply, Acquireâ„¢, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.

Freshdesk Messaging focuses on Engagement Management with Chat, Helpdesk Management with Chat, Communication Management with Chat, Customer Feedback Management with Chat, etc.

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz

"Our mission is to always deliver an amazing customer experience that’s fast and easy. It’s really all in our company name - Delivery Hero. Freshdesk Messaging helps do just that. " - Philip Upton

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Rocket.Chat

Focus area

Software Failure Risk

  • low

logo Freshdesk Messaging

Focus area

Freshdesk Messaging is better than Rocket.Chat for

Software Failure Risk

  • low

About

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Messaging platform that makes chat easy for today's digital customers

Age

2010

Financials

SERIES A

SERIES H

Business Need

Total Processes
(we found evidences for)

38

73

Total Goals
(we found evidences for)

6

16

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications


sales document management

proposal & quote management


conference call management


content management


workflow management


contact list management



training & onboarding


engagement management

engaging and following up



campaign management


touchpoint management


opportunity management



follower management


distribution management


conversion management


community building


channel management


knowledge management


helpdesk management



lead qualification


measuring customer satisfaction


customer feedback management

measuring customer satisfaction




generation of new leads



social media analytics


monitoring social media


social media management

social media analytics

monitoring social media


products & pricelist management


rating and review management


lifetime value management




Top Goals

Goals Achieved

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve brand engagement

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Grow market share

  • Launch new products

  • Shorten ramp up time

  • Reduce bounce

  • Improve visibility

  • Improve digital and social presence

  • Increase customer life time value

  • See 13 more

Top Channels

Channels Used

  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more
  • chat

  • website

  • social media

  • e-mail

  • Whatsapp

  • mobile

  • phone calls

  • user generated content

  • blogs

  • mobile app

  • Facebook

  • offline

  • omnichannel

  • video

  • point of sale

  • promotions

  • games

  • display advertisement

  • Slack

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting