Comparison Summary
This comparison report of Rocket.Chat vs. Haptik is based on a specific set of business needs and context. The comparison uses 2961 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Rocket.Chat and Haptik
Rocket.Chat, Haptik, KeyReply, Acquire™, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
"Haptik has been instrumental in our support scaling efforts by helping our customers with the most accurate solutions across channels. Since partnering with Haptik we’ve been able to reduce our support wait times by almost half, thereby reinventing ...our digital DNA through innovation and operational excellence and achieve impactful improvements in customer experience. " - Chris Lipman
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Virtual Assistant Platform enhancing customer experience and ROI
Financials
SERIES A
SERIES B
Business Need
Total Processes
(we found evidences for)
38
49
Total Goals
(we found evidences for)
6
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
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Enhance customer relationships
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Improve ROI
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Acquire customers
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Increase sales & revenue
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Build brand awareness
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Enter new markets internationally or locally
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Grow market share
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Improve efficiency
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Increase average basket value
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Improve visibility
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Launch new products
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Manage risk
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Improve consistency
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Scale best practices
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Reduce bounce
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Increase customer life time value
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Improve internal communications
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Improve stakeholder relations
- See 15 more
Top Channels
Channels Used
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
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chat
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phone calls
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social media
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Whatsapp
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website
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e-mail
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Instagram
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Facebook
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promotions
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user generated content
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omnichannel
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offline
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point of sale
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blogs
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games
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mobile
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mobile app
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trade shows
- See 15 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
