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Rocket.Chat vs Haptik: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Rocket.Chat vs. Haptik is based on a specific set of business needs and context. The comparison uses 2961 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Rocket.Chat and Haptik

Rocket.Chat, Haptik, KeyReply, Acquireâ„¢, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.

Haptik focuses on Engagement Management with Chat, Customer Feedback Management with Chat, Contact List Management with Chat, Helpdesk Management with Phone Calls, etc.

"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz

"In online gaming, competition is fierce and maintaining user attention is crucial. Ensuring top-of-the-line customer support is intrinsic to the growth of our business. Partnering with Haptik led us to drive the true power of automation combined wit...h human intervention, empowering us to deliver highly engaging, superior user experiences that keep our customers hooked to our games. " - Mihir Samir Verma

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Rocket.Chat

Focus area

Rocket.Chat is better than Haptik for

Software Failure Risk

  • low

logo Haptik

Focus area

Haptik is better than Rocket.Chat for

Software Failure Risk

  • low

About

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Virtual Assistant Platform enhancing customer experience and ROI

Financials

SERIES A

SERIES B

Business Need

Total Processes
(we found evidences for)

38

49

Total Goals
(we found evidences for)

6

18

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications


sales document management

proposal & quote management


conference call management


content management


workflow management


contact list management



training & onboarding


engagement management

engaging and following up



campaign management


touchpoint management


opportunity management



follower management


distribution management


conversion management


community building


channel management


knowledge management


helpdesk management



sales call management


measuring customer satisfaction


measuring net promoter score


customer feedback management

measuring customer satisfaction

measuring net promoter score


generation of new leads


competitive intelligence


social media analytics


social media management

social media analytics


products & pricelist management


identify target customers


loyalty management

identify target customers



rating and review management


promotion management





Top Goals

Goals Achieved

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more
  • Enhance customer relationships

  • Improve ROI

  • Acquire customers

  • Increase sales & revenue

  • Build brand awareness

  • Enter new markets internationally or locally

  • Grow market share

  • Improve efficiency

  • Increase average basket value

  • Improve visibility

  • Launch new products

  • Manage risk

  • Improve consistency

  • Scale best practices

  • Reduce bounce

  • Increase customer life time value

  • Improve internal communications

  • Improve stakeholder relations

  • See 15 more

Top Channels

Channels Used

  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more
  • chat

  • phone calls

  • social media

  • Whatsapp

  • website

  • e-mail

  • Instagram

  • Facebook

  • promotions

  • user generated content

  • omnichannel

  • offline

  • point of sale

  • blogs

  • games

  • mobile

  • mobile app

  • trade shows

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting