Comparison Summary
This comparison report of Rocket.Chat vs. Kommunicate is based on a specific set of business needs and context. The comparison uses 1360 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Rocket.Chat and Kommunicate
Rocket.Chat, Kommunicate, KeyReply, Acquire™, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
Kommunicate focuses on Conversion Management with Chat, Helpdesk Management, Knowledge Management with Website, Digital Marketing, etc.
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
"By shifting customer requests to Kommunicate chat, we automated many of the repetitive tasks that our customer service team performs daily. We have been able to automatically contain 60% of incoming customer service requests for Epic Sports. " - Tom Bulis
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Bot Hybrid Customer Support Software for easy customer communication
Financials
SERIES A
PRIVATE
Business Need
Total Processes
(we found evidences for)
38
31
Total Goals
(we found evidences for)
6
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Scale best practices
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Grow market share
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Improve ROI
- See 3 more
Top Channels
Channels Used
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chat
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website
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user generated content
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blogs
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social media
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Facebook
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Whatsapp
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e-mail
- See 5 more
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chat
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website
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user generated content
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blogs
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social media
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Facebook
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Whatsapp
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e-mail
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
