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Rocket.Chat vs Richpanel: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Rocket.Chat vs. Richpanel is based on a specific set of business needs and context. The comparison uses 2086 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Rocket.Chat and Richpanel

Rocket.Chat, Richpanel, KeyReply, Acquireâ„¢, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.

Richpanel focuses on Helpdesk Management with Offline, Customer Feedback Management, Engagement Management with Social Media, Rating And Review Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Rocket.Chat

Focus area

Software Failure Risk

  • low

logo Richpanel

Focus area

Richpanel is better than Rocket.Chat for

Software Failure Risk

  • low

About

Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools

Richpanel | Live Chat Software & Helpdesk For Ecommerce Stores

Financials

SERIES A

PRIVATE

Business Need

Total Processes
(we found evidences for)

38

36

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications


sales document management

proposal & quote management

contract management


conference call management


content management


workflow management


contact list management



training & onboarding


engagement management

engaging and following up



campaign management


touchpoint management


opportunity management



follower management


distribution management


conversion management


community building


channel management


knowledge management


helpdesk management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction


engaging on social media


scheduling post to social media


social media analytics


social media management

engaging on social media

scheduling post to social media

social media analytics


rating and review management


customise loyalty program


loyalty management

customise loyalty program



lifetime value management



subscription management


segmentation and targeting


generation of new leads


Top Goals

Goals Achieved

  • Improve internal communications

  • Improve stakeholder relations

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Scale best practices

  • See 3 more
  • Enhance customer relationships

  • Improve consistency

  • Increase sales & revenue

  • Increase customer life time value

  • Acquire customers

  • Build brand awareness

  • Scale best practices

  • Improve efficiency

  • See 5 more

Top Channels

Channels Used

  • social media

  • offline

  • point of sale

  • Facebook

  • Instagram

  • chat

  • e-mail

  • text SMS

  • phone calls

  • See 6 more
  • social media

  • offline

  • point of sale

  • Facebook

  • Instagram

  • chat

  • e-mail

  • text SMS

  • phone calls

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting