Richpanel Overview

Richpanel excels in AI-driven customer service for ecommerce, unifying emails, chats, and social media interactions within a single dashboard. Its standout feature is the promise to cut support costs and reduce tickets by 30%, offering a measurable impact on operational efficiency. The platform is designed for quick implementation, with businesses able to go live within a week. Richpanel's seamless integration capabilities ensure smooth transitions from existing systems, addressing common concerns about switching helpdesks. The platform also offers 24/7 support, enhancing customer experience management. Notably, Richpanel's automation features are tailored to meet ecommerce-specific challenges, making it a strategic tool for brands aiming to optimize customer service operations.

Use Cases

Customers recommend Helpdesk Management, Customer Feedback Management, Engagement Management, as the business use cases that they have been most satisfied with while using Richpanel.

Other use cases:

  • Social Media Management
  • Rating And Review Management
  • Workflow Management
  • Loyalty Management
  • Contact List Management
  • Order Management
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Improve Consistency are the most popular business priorities that customers and associates have achieved using Richpanel.

Other priorities:

  • Increase Sales & Revenue
  • Increase Customer Life Time Value
  • Acquire Customers
  • Build Brand Awareness
  • Scale Best Practices
  • Improve Efficiency
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Richpanel Use-Cases and Business Priorities: Customer Satisfaction Data

Richpanel works with different mediums / channels such as Offline. Point Of Sale. Chat etc.

Richpanel's features include Ticketing, Personalization, Dashboard, etc. and Richpanel support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Richpanel analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Apart from measuring customer feedback and response times, Richpanel measures what agents are best at influencing sales and creating long term brand advocates...." Peer review

Richpanel, Helpcrunch, SmileBack, Haptik, InMoment, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Richpanel is an AI-powered customer service platform for ecommerce, managing emails, chats, and socials from one dashboard. Effortless setup, 24/7 support, and seamless integrations are offered.

Popular Business Setting

for Richpanel

Top Industries

  • Information Technology and Services
  • Health, Wellness and Fitness
  • Consumer Services

Popular in

  • Small Business
  • Mid Market

Richpanel is popular in Information Technology And Services, Health, Wellness And Fitness, and Consumer Services and is widely used by Small Business, and Mid Market,

Richpanel Customer wins, Customer success stories, Case studies

What benefits does Richpanel offer for Helpdesk Management?

How can Richpanel enhance your Customer Feedback Management process?

How does Richpanel facilitate Engagement Management?

How efficiently Does Richpanel manage your Social Media Management?

How does Richpanel address your Rating And Review Management Challenges?

76 buyers and buying teams have used Cuspera to assess how well Richpanel solved their Live Chat needs. Cuspera uses 1206 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Alaskan King Crab Co. - Food & Beverages

Richpanel helped Alaskan King Crab Co. manage high order volumes without hiring more agents. The company faced challenges with agent efficiency and a confusing multi-tool setup on Zendesk. Richpanel ...enabled seamless migration, integrated channels, and set up self-service options. Customers could track and edit orders without human help. The results included 55% automated resolutions, 9.5% of conversations leading to revenue, and a 90% CSAT score.

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Bicycle Warehouse - Retail

Richpanel helped Bicycle Warehouse cut response times from hours to under a minute. The company faced challenges with siloed support channels and slow query resolution. Richpanel unified all support ...tickets from website, email, calls, and social media. The platform provided 360° customer context and deep Shopify integration. Automation handled order tracking and returns, reducing manual work. Results included a 7-minute first response time, under 1-minute resolution time, and 11% of conversations leading to revenue.

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Brute Force Training - Health, Wellness And Fitness

Richpanel helped Brute Force Training automate 69% of customer service tickets. The company set up self-serve flows for order tracking, password resets, and warranty claims. Agents used Richpanel to ...access customer and order details from Shopify, edit orders, and reply to tickets from all channels in one place. Median resolution time dropped to under one minute. Customer satisfaction reached 96%.

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Frenchie - Consumer Goods

Richpanel helped Frenchie, a pet accessory company, cut their support ticket volume by half. Frenchie used Richpanel to bring all customer queries from email, Instagram, and phone into one place. The... team set up automation and self-service flows for common questions. This led to 51% of resolutions being automated and 9,000 tickets closed with self-service. Frenchie achieved a 95% CSAT rating after switching to Richpanel.

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Jones Road Beauty - Consumer Goods

Richpanel helped Jones Road Beauty automate 46% of support tickets. The company used Richpanel's self-service portal and AI agent assist to speed up customer service. This led to $1.5M in new revenue... and over 100 five-star Trustpilot reviews in 60 days. Support response times dropped, and CSAT reached 86%. Jones Road Beauty switched to Richpanel in under two weeks, without hiring more agents.

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Pela - Consumer Goods

Richpanel helped Pela cut support costs by 50%. Pela automated 72% of support tickets using AI and self-service tools. Their Trustpilot rating rose from 2.2 to 3.8 in 30 days. CSAT reached 90%. The c...ompany generated $191,000 in support-driven sales in one month. Pela improved customer experience without hiring more agents.

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Frequently Asked Questions(FAQ)

for Richpanel

What is Richpanel?

Richpanel is a Customer Data Platform that helps businesses to understand and extract value from their data. It helps agents efficiently resolve customer issues without switching tabs.

Richpanel can manage all channels from a single inbox and view eCommerce data next to each message in the helpdesk. It enables store owners to manage multiple support channels - live chat, email, help center, WhatsApp from a single inbox. The deep integration with Magento, Shopify, and WooCommerce allows agents to view data-rich customer profiles, orders and tracking information next to each message.

Richpanel tools include Self-Service Portal, Ecommerce Help Desk, and Live chat and Messaging. Richpanel self-service starts resolving customer issues instantly and delivers up to 50% self-service rate. It unifies all customer channels and ecommerce data in one single dashboard. Richpanel pulls data from ecommerce stores to display customer’s orders, browsing activity and previous conversations right next to each conversation.

What is Richpanel used for?

Richpanel is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Improve Consistency by Helpdesk Management, Customer Feedback Management and Engagement Management .

What are the top features of Richpanel?

Ticketing, Personalization and Dashboard are some of the top features of Richpanel.

Who uses Richpanel?

Richpanel is used by Information Technology And Services, Health, Wellness And Fitness and Consumer Services among other industries.

What are Richpanel alternatives?

Helpcrunch, SmileBack, Haptik and InMoment are popular alternatives for Richpanel.

Where is Richpanel located?

Richpanel is headquartered at 1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US.
lightning

Peers used Richpanel for helpdesk management and customer feedback management

Richpanel Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.83/5 ★

Read Reviews (119)
Analytics

4.73/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.14/5 ★

Read Reviews (4)
Custom Reports

4.83/5 ★

Read Reviews (119)
Analytics

4.73/5 ★

Read Reviews (25)

Software Failure Risk Guidance

?

for Richpanel

Overall Risk Meter

Low Medium High

Top Failure Risks for Richpanel

Richpanel Inc. News

Product

New Integration: Checkout Champ + Richpanel forSubscription Management! - Richpanel updates

Richpanel has integrated with Checkout Champ to enhance subscription management for ecommerce businesses. This integration allows users to access subscription data within customer profiles, offering features like subscription overview, management tools, and rich customer context. Users can easily set up the integration by creating an API user in Checkout Champ and entering credentials in Richpanel's dashboard.

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Partnership

New Integration: Talkdesk + Richpanel for Unified Call Management! - Richpanel updates

Richpanel has integrated with Talkdesk to streamline call management for users. This integration allows Richpanel users to access complete call histories, listen to recordings, and view call details directly within the platform. The setup involves creating OAuth credentials and configuring custom integrations in Talkdesk, enhancing customer support with unified workflows.

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Richpanel Inc. Profile

Company Name

Richpanel Inc.

Company Website

https://www.richpanel.com/

HQ Location

1885 Cabana Dr, San Jose, CA 95125, San Jose, California 95125, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE