Richpanel: Product updates, Customer stories, and Insights | 2026 Cuspera

Richpanel helped Z Natural Foods automate 70% of customer support using self-service flows. The company unified all support channels into one inbox, making it easier for agents to respond quickly. Th...is led to a 90% customer satisfaction score and 12% of support conversations driving revenue. Z Natural Foods also set up multi-brand support for Lean Factor without extra work. The solution improved customer retention and reduced support costs.
Show More..

Richpanel helped Bumpboxx automate 40% of customer support queries with a self-service portal. The team resolved most issues in just 5 seconds. Bumpboxx kept customer satisfaction high at 93%. They a...voided hiring 13 new agents by using Richpanel. A two-person team now handles support at scale. Richpanel unified all channels into one inbox for faster, easier service.
Show More..

Richpanel helped Alaskan King Crab Co. manage high order volumes without hiring more agents. The company faced challenges with agent efficiency and a confusing multi-tool setup on Zendesk. Richpanel ...enabled seamless migration, integrated channels, and set up self-service options. Customers could track and edit orders without human help. The results included 55% automated resolutions, 9.5% of conversations leading to revenue, and a 90% CSAT score.
Show More..

Richpanel helped Bicycle Warehouse cut response times from hours to under a minute. The company faced challenges with siloed support channels and slow query resolution. Richpanel unified all support ...tickets from website, email, calls, and social media. The platform provided 360° customer context and deep Shopify integration. Automation handled order tracking and returns, reducing manual work. Results included a 7-minute first response time, under 1-minute resolution time, and 11% of conversations leading to revenue.
Show More..

Richpanel helped Brute Force Training automate 69% of customer service tickets. The company set up self-serve flows for order tracking, password resets, and warranty claims. Agents used Richpanel to ...access customer and order details from Shopify, edit orders, and reply to tickets from all channels in one place. Median resolution time dropped to under one minute. Customer satisfaction reached 96%.
Show More..

Richpanel helped Frenchie, a pet accessory company, cut their support ticket volume by half. Frenchie used Richpanel to bring all customer queries from email, Instagram, and phone into one place. The... team set up automation and self-service flows for common questions. This led to 51% of resolutions being automated and 9,000 tickets closed with self-service. Frenchie achieved a 95% CSAT rating after switching to Richpanel.
Show More..