Comparison Summary
This comparison report of Rocket.Chat vs. Tawk.to is based on a specific set of business needs and context. The comparison uses 2437 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Rocket.Chat and Tawk.to
Rocket.Chat, Tawk.to, KeyReply, Acquire™, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Rocket.Chat covers Collaboration with Chat, Communication Management with Chat, Sales Document Management with Chat, Content Management with Chat, etc.
Tawk.to focuses on Engagement Management with Chat, Contact List Management with Website, Communication Management with Offline, Social Media Management with Website, etc.
"Thanks to Rocket.Chat, we figured out how to deliver and win customers without sending engineers on site. Their Omnichannel solutions enabled us to provide enterprise-level support, a huge differentiator to win more business " - Mike Schwartz
"As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform..., you’ll have to decide what qualities you want a platform that’s compatible with how you will customer support team needs, which we found in Tawk.to. " - Tomedes
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Team collaboration software providing omnichannel communication through audio/video conferencing, real-time chat and other tools
Monitor and chat with the visitors on your website, mobile app or from..
Financials
SERIES A
SEED
Business Need
Total Processes
(we found evidences for)
38
37
Total Goals
(we found evidences for)
6
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Improve stakeholder relations
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Scale best practices
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Enter new markets internationally or locally
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Grow market share
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Improve digital and social presence
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Improve efficiency
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Improve visibility
- See 6 more
Top Channels
Channels Used
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chat
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website
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mobile
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e-mail
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mobile app
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offline
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phone calls
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video
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point of sale
- See 6 more
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chat
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website
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mobile
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e-mail
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mobile app
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offline
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phone calls
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video
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point of sale
- See 6 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
