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Salesforce Chatter vs Retool: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Chatter low Failure Risk for Retool medium
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Comparison Summary

This comparison report of Salesforce Chatter vs. Retool is based on a specific set of business needs and context. The comparison uses 4755 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Retool

Salesforce Chatter, Retool, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Retool focuses on Workflow Management with Promotions, Social Media Management with Social Media, Communication Management with E-Mail, Training & Onboarding, etc.

"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence

"Investing in internal tools used to be a difficult and polarizing trade-off; Retool helped us to shift that paradigm by making tools a quick and painless part of any project, saving us countless hours of operator and engineering time. " - Rohan Chopra

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Retool for

Software Failure Risk

  • low

logo Retool

Focus area

Software Failure Risk

  • medium

About

The Enterprise Social Network & Collaboration Software

Complete set of powerful building blocks out of the box, and connect them to databases and APIs to build own tools

Age

1999

2017

Financials

IPO

SERIES C

Business Need

Total Processes
(we found evidences for)

78

34

Total Goals
(we found evidences for)

16

3

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (374)

Read Reviews (2)

communication management

Read Reviews (133)

Read Reviews (12)

sending & publishing communications

Read Reviews (98)

Read Reviews (12)

tracking & monitoring communications

Read Reviews (9)

Read Reviews (0)

engagement management

Read Reviews (87)

Read Reviews (3)

engaging and following up

Read Reviews (76)

Read Reviews (2)

content management

Read Reviews (66)

Read Reviews (2)

content sharing

Read Reviews (44)

Read Reviews (0)

content publishing

Read Reviews (8)

Read Reviews (1)

content curation

Read Reviews (3)

Read Reviews (0)

sales document management

Read Reviews (64)

Read Reviews (3)

document sharing

Read Reviews (24)

Read Reviews (0)

contract management

Read Reviews (21)

Read Reviews (0)

proposal & quote management

Read Reviews (12)

Read Reviews (3)

digital signature

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (26)

Read Reviews (1)

sharing knowledge

Read Reviews (20)

Read Reviews (0)

social media management

Read Reviews (25)

Read Reviews (14)

social media analytics

Read Reviews (12)

Read Reviews (7)

engaging on social media

Read Reviews (6)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

managing social media account

Read Reviews (1)

Read Reviews (5)

contact list management

Read Reviews (23)

Read Reviews (1)

training & onboarding

Read Reviews (21)

Read Reviews (5)

workflow management

Read Reviews (19)

Read Reviews (19)

helpdesk management

Read Reviews (11)

Read Reviews (0)

customer feedback management

Read Reviews (9)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (8)

Read Reviews (0)

campaign analytics

Read Reviews (3)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (0)

sales review & feedback

Read Reviews (8)

Read Reviews (0)

generation of new leads

Read Reviews (7)

Read Reviews (1)

business development

Read Reviews (6)

Read Reviews (0)

opportunity management

Read Reviews (4)

Read Reviews (0)

customer case management

Read Reviews (4)

Read Reviews (0)

account management

Read Reviews (4)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (1)

motivation management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (0)

follower management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (2)

Read Reviews (1)

loyalty management

Read Reviews (2)

Read Reviews (1)

conference call management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (2)

discount management

Read Reviews (2)

Read Reviews (2)

community building

Read Reviews (2)

Read Reviews (0)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more

  • Enhance customer relationships

  • Improve ROI

  • Grow market share

Top Channels

Channels Used

  • e-mail

  • social media

  • promotions

  • offline

  • point of sale

  • chat

  • Slack

  • coupons

  • text SMS

  • phone calls

  • Facebook

  • website

  • See 9 more

  • e-mail

  • social media

  • promotions

  • offline

  • point of sale

  • chat

  • Slack

  • coupons

  • text SMS

  • phone calls

  • Facebook

  • website

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

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Integration Risk

low

{{{rsh_C_1}}}

low

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Migration Risk

medium

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting