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Salesforce Chatter vs Slack: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Chatter vs. Slack is based on a specific set of business needs and context. The comparison uses 72004 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Slack

Salesforce Chatter, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Slack, Microsoft Teams, Yammer, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Slack focuses on Collaboration with Chat, Communication Management with Chat, Content Management with Chat, Sales Document Management with Chat, etc.

"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo

"Given the pace of the content creation for all of our different brands, being secretive does not benefit anyone. Slack has really allowed us to encourage openness and transparency. " - Aya Kanai

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Slack for

Software Failure Risk

  • low

logo Slack

Focus area

Slack is better than Salesforce Chatter for

Software Failure Risk

  • low

About

The Enterprise Social Network & Collaboration Software

Slack: Where work happens

Age

1999

2009

Financials

IPO

SERIES H

Business Need

Total Processes
(we found evidences for)

78

136

Total Goals
(we found evidences for)

16

20

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing

searching for content


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


contact list management

creating contact list


training & onboarding





customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building


international marketing


rating and review management




billing and invoice management




products & pricelist management



category management



sales call management


trade show marketing


touchpoint management







social media marketing


track learning progress


create learning path


courses & assessment

track learning progress

create learning path


performance management



lifetime value management





distribution management


revenue cycle management



pipeline management



relationship marketing



calendar management


referral management




sales incentive management


personalized marketing


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Improve visibility

  • Grow market share

  • Improve stakeholder relations

  • Launch new products

  • Enter new markets internationally or locally

  • Improve digital and social presence

  • Increase sales & revenue

  • Improve efficiency

  • Build brand awareness

  • Shorten ramp up time

  • Establish thought leadership

  • Improve ROI

  • Improve brand engagement

  • Improve consistency

  • Increase customer life time value

  • Manage risk

  • See 17 more

Top Channels

Channels Used

  • chat

  • Slack

  • e-mail

  • phone calls

  • offline

  • video

  • social media

  • trade shows

  • events

  • mobile

  • website

  • user generated content

  • blogs

  • on premises

  • mobile app

  • Skype

  • text SMS

  • support groups

  • point of sale

  • Facebook

  • promotions

  • Twitter

  • games

  • Whatsapp

  • print media

  • magazine

  • mass media

  • channel partners

  • newsletter

  • Netflix

  • causes and charity

  • coupons

  • review sites

  • LinkedIn

  • omnichannel

  • display advertisement

  • Amazon

  • Instagram

  • television

  • Glassdoor

  • Snapchat

  • G2crowd

  • movies

  • Facebook page

  • See 41 more
  • chat

  • Slack

  • e-mail

  • phone calls

  • offline

  • video

  • social media

  • trade shows

  • events

  • mobile

  • website

  • user generated content

  • blogs

  • on premises

  • mobile app

  • Skype

  • text SMS

  • support groups

  • point of sale

  • Facebook

  • promotions

  • Twitter

  • games

  • Whatsapp

  • print media

  • magazine

  • mass media

  • channel partners

  • newsletter

  • Netflix

  • causes and charity

  • coupons

  • review sites

  • LinkedIn

  • omnichannel

  • display advertisement

  • Amazon

  • Instagram

  • television

  • Glassdoor

  • Snapchat

  • G2crowd

  • movies

  • Facebook page

  • See 41 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting