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Salesforce Chatter vs Yammer: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Chatter vs. Yammer is based on a specific set of business needs and context. The comparison uses 10498 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Yammer

Salesforce Chatter, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Yammer, Workplace from Meta, Jive-n Interactive Intranet, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Yammer focuses on Collaboration, Engagement Management, Communication Management with E-Mail, Content Management, etc.

"I want to democratize the development of technology. With the Salesforce platform, we can give the power away to our business community. " - Jane Moran

"Microsoft Viva Insights gives us the ability to look across all areas of the company and understand how we can deliver better work experiences for our associates. " - Roger Cude

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Yammer for

Software Failure Risk

  • low

logo Yammer

Focus area

Yammer is better than Salesforce Chatter for

Software Failure Risk

  • low

About

The Enterprise Social Network & Collaboration Software

Yammer enterprise social network for business communication

Age

1999

1975

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

78

93

Total Goals
(we found evidences for)

16

18

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up


content publishing

searching for content


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


contact list management


training & onboarding


workflow management



helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building







products & pricelist management



sales call management


create learning path


courses & assessment

create learning path



segmentation and targeting




sales incentive management



trade show marketing


calendar management


Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Improve internal communications

  • Scale best practices

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Grow market share

  • Improve visibility

  • Improve stakeholder relations

  • Improve digital and social presence

  • Establish thought leadership

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Improve ROI

  • Increase sales & revenue

  • Manage risk

  • Shorten ramp up time

  • Enter new markets internationally or locally

  • See 15 more

Top Channels

Channels Used

  • social media

  • e-mail

  • offline

  • website

  • video

  • chat

  • user generated content

  • blogs

  • phone calls

  • mobile

  • Facebook

  • promotions

  • on premises

  • trade shows

  • events

  • Skype

  • point of sale

  • support groups

  • Slack

  • mobile app

  • mass media

  • Facebook page

  • LinkedIn

  • Twitter

  • radio

  • omnichannel

  • channel partners

  • text SMS

  • Facebook at work

  • games

  • Whatsapp

  • newsletter

  • television

  • See 30 more
  • social media

  • e-mail

  • offline

  • website

  • video

  • chat

  • user generated content

  • blogs

  • phone calls

  • mobile

  • Facebook

  • promotions

  • on premises

  • trade shows

  • events

  • Skype

  • point of sale

  • support groups

  • Slack

  • mobile app

  • mass media

  • Facebook page

  • LinkedIn

  • Twitter

  • radio

  • omnichannel

  • channel partners

  • text SMS

  • Facebook at work

  • games

  • Whatsapp

  • newsletter

  • television

  • See 30 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

medium

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low

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Business Setting