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Salesforce Chatter vs Yext Platform: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Chatter vs. Yext Platform is based on a specific set of business needs and context. The comparison uses 8121 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Chatter and Yext Platform

Salesforce Chatter, Bitrix24, Smartsheet, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Yext Platform, Google My Business, uberall, etc., belong to a category of solutions that help Local Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.

Yext Platform focuses on Engagement Management, Communication Management with Social Media, Advertisement with Website, Rating And Review Management, etc.

"Salesforce allows us to deliver personalization and transformation at scale in ways that we otherwise wouldn’t be able to. " - Adam Lavezzo

"We can’t plan ahead for unexpected crises — like fires, snow storms, hurricanes, or a pandemic. But the ability to open and close practices quickly, and manage that information all in one place, has been a huge efficiency for us. " - Fred Menko

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Chatter

Focus area

Salesforce Chatter is better than Yext Platform for

Software Failure Risk

  • low

logo Yext Platform

Focus area

Yext Platform is better than Salesforce Chatter for

Software Failure Risk

  • low

About

The Enterprise Social Network & Collaboration Software

Yext | The Digital Knowledge Management Platform

Age

1999

2006

Financials

IPO

SERIES F

Business Need

Total Processes
(we found evidences for)

78

94

Total Goals
(we found evidences for)

16

17

Top Processes

Evidences indicate better relative satisfaction



communication management

sending & publishing communications

tracking & monitoring communications


engagement management

engaging and following up

engaging with scheduling & cadence


content publishing

searching for content


sales document management

contract management

proposal & quote management


knowledge management


social media management

social media analytics

engaging on social media

scheduling post to social media

managing social media account


contact list management


training & onboarding


workflow management



helpdesk management


customer feedback management

measuring customer satisfaction


campaign management

campaign analytics


conversion management


sales review & feedback


generation of new leads


business development




opportunity management



customer case management


account management


lead qualification

lead qualification: technographic



motivation management


competitive intelligence


follower management




relationship management


loyalty management


conference call management


promotion management




discount management


community building


international marketing


rating and review management




products & pricelist management



sales call management


reputation management








lifetime value management


segmentation and targeting


performance management



Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve stakeholder relations

  • Build brand awareness

  • Improve efficiency

  • Improve brand engagement

  • Launch new products

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Improve ROI

  • Grow market share

  • Increase average basket value

  • Improve visibility

  • See 13 more
  • Acquire customers

  • Improve digital and social presence

  • Improve efficiency

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve brand engagement

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Establish thought leadership

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Grow market share

  • Improve stakeholder relations

  • Improve internal communications

  • Shorten ramp up time

  • See 14 more

Top Channels

Channels Used

  • website

  • social media

  • offline

  • on premises

  • point of sale

  • Facebook

  • phone calls

  • review sites

  • e-mail

  • user generated content

  • mobile

  • Yelp

  • blogs

  • Facebook page

  • chat

  • Snapchat

  • video

  • mobile app

  • promotions

  • out of home

  • brochure

  • newsletter

  • text SMS

  • mobile ads

  • omnichannel

  • print media

  • magazine

  • mass media

  • television

  • display advertisement

  • Amazon

  • Twitter

  • Tripadvisor

  • games

  • events

  • trade shows

  • See 33 more
  • website

  • social media

  • offline

  • on premises

  • point of sale

  • Facebook

  • phone calls

  • review sites

  • e-mail

  • user generated content

  • mobile

  • Yelp

  • blogs

  • Facebook page

  • chat

  • Snapchat

  • video

  • mobile app

  • promotions

  • out of home

  • brochure

  • newsletter

  • text SMS

  • mobile ads

  • omnichannel

  • print media

  • magazine

  • mass media

  • television

  • display advertisement

  • Amazon

  • Twitter

  • Tripadvisor

  • games

  • events

  • trade shows

  • See 33 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting