Comparison Summary
This comparison report of Salesforce Chatter vs. Yext Platform is based on a specific set of business needs and context. The comparison uses 8121 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Chatter and Yext Platform
Salesforce Chatter, Bitrix24, Parsable, etc., belong to a category of solutions that help Collaboration and Productivity, whereas Yext Platform, Google My Business, uberall, etc., belong to a category of solutions that help Local Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Chatter covers Collaboration, Communication Management with E-Mail, Engagement Management, Content Management, etc.
Yext Platform focuses on Engagement Management, Communication Management with Social Media, Advertisement with Website, Rating And Review Management, etc.
"There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the custo...mer. " - Patrick Spence
"In the future, we will be focusing on continuing to drive those digital transactions. We are still relatively new in digital ordering. So the power of a good search experience...I think that’s at the core of how we’re going to grow because that’s wh...ere people are spending their time. " - Alan Magee
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Chatter
Focus area
Salesforce Chatter is better than Yext Platform for
Software Failure Risk
About
The Enterprise Social Network & Collaboration Software
Yext | The Digital Knowledge Management Platform
Age
1999
2006
Financials
IPO
SERIES F
Business Need
Total Processes
(we found evidences for)
78
94
Total Goals
(we found evidences for)
16
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve stakeholder relations
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Build brand awareness
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Improve efficiency
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Improve brand engagement
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Launch new products
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve ROI
-
Grow market share
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Increase average basket value
-
Improve visibility
- See 13 more
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Acquire customers
-
Improve digital and social presence
-
Improve efficiency
-
Enter new markets internationally or locally
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Build brand awareness
-
Improve brand engagement
-
Increase sales & revenue
-
Enhance customer relationships
-
Scale best practices
-
Establish thought leadership
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Improve ROI
-
Launch new products
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Improve consistency
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Grow market share
-
Improve stakeholder relations
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Improve internal communications
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Shorten ramp up time
- See 14 more
Top Channels
Channels Used
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website
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social media
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offline
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on premises
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point of sale
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Facebook
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phone calls
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review sites
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e-mail
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user generated content
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mobile
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Yelp
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blogs
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Facebook page
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chat
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Snapchat
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video
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mobile app
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promotions
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out of home
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brochure
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newsletter
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text SMS
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mobile ads
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omnichannel
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print media
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magazine
-
mass media
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television
-
display advertisement
-
Amazon
-
Twitter
-
Tripadvisor
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games
-
events
-
trade shows
- See 33 more
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website
-
social media
-
offline
-
on premises
-
point of sale
-
Facebook
-
phone calls
-
review sites
-
e-mail
-
user generated content
-
mobile
-
Yelp
-
blogs
-
Facebook page
-
chat
-
Snapchat
-
video
-
mobile app
-
promotions
-
out of home
-
brochure
-
newsletter
-
text SMS
-
mobile ads
-
omnichannel
-
print media
-
magazine
-
mass media
-
television
-
display advertisement
-
Amazon
-
Twitter
-
Tripadvisor
-
games
-
events
-
trade shows
- See 33 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
