Overview: Salesforce Commerce Cloud and BigCommerce as E-Commerce Platform Category solutions.

Both Salesforce Commerce Cloud and BigCommerce serve as powerful e-commerce platforms, each with distinct strengths tailored to varying business needs. Salesforce excels in engagement and analytics, catering primarily to larger enterprises seeking comprehensive integration and data capabilities. BigCommerce, on the other hand, offers extensive product management and compliance features, making it ideal for industries like retail and manufacturing that need robust sales and marketing processes.

Salesforce Commerce Cloud and BigCommerce: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Salesforce Commerce Cloud offers robust engagement and social media management, along with merchandising and content management capabilities. read more →

BigCommerce provides extensive tools for products and pricelist management, along with helpdesk and social media management capabilities. read more →

Business Goals

Salesforce Commerce Cloud helps businesses acquire customers and improve brand engagement while enhancing customer relationships. read more →

BigCommerce supports acquiring new customers and increasing sales and revenue effectively, also aiding in entering new markets. read more →

Core Features

Salesforce Commerce Cloud stands out with AI-powered features, strong integration capabilities, and custom reporting tools. read more →

BigCommerce excels in offering comprehensive security and compliance features, alongside powerful data export and integration options. read more →

Vendor Support

Salesforce Commerce Cloud provides robust support options, including 24/7 support and chat support services. read more →

BigCommerce offers a strong support system with 24/7 support, chat support, and extensive phone and email support options. read more →

Segments and Industries

Salesforce Commerce Cloud serves primarily enterprise and large enterprise segments, with a strong presence in the information technology industry. read more →

BigCommerce serves a wide range of industries, notably excelling in retail, manufacturing, and apparel, with a strong base in large enterprises. read more →

Operational Alignment

Salesforce Commerce Cloud is suited for enterprises with complex operational workflows requiring advanced integration and data management. read more →

BigCommerce fits businesses looking for strong sales process management and comprehensive digital marketing tools, particularly in retail sectors. read more →

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Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Salesforce Commerce Cloud in Action: Unique Use Cases

What solutions does Salesforce Commerce Cloud provide for Engagement Management?

What Are the key features of Salesforce Commerce Cloud for Merchandising?

What Are the key features of Salesforce Commerce Cloud for Content Management?

What solutions does Salesforce Commerce Cloud provide for Order Management?

BigCommerce in Action: Unique Use Cases

What benefits does BigCommerce offer for Products & Pricelist Management?

What makes BigCommerce ideal for Helpdesk Management?

What solutions does BigCommerce provide for Social Media Management?

How can BigCommerce enhance your Communication Management process?

News

Latest Salesforce Commerce Cloud News

Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew

Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.

12/01/2025 - source

Latest BigCommerce News

Leading Sports Equipment Brand Mizuno USA Launches New Composable Ecommerce Website on BigCommerce - Business Wire

Mizuno USA, a leading sports equipment brand, has launched a new composable ecommerce website using BigCommerce.

10/12/2024 - source

Business Setting

Salesforce Commerce Cloud

BigCommerce