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Salesforce Commerce Cloud vs Lightspeed Ecommerce: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Commerce Cloud vs. Lightspeed Ecommerce is based on a specific set of business needs and context. The comparison uses 3743 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Commerce Cloud and Lightspeed Ecommerce

Salesforce Commerce Cloud, Lightspeed Ecommerce, Salesforce B2C Commerce, Shopify Plus, etc., belong to a category of solutions that help E-Commerce Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Commerce Cloud covers Engagement Management with Offline, Merchandising with Promotions, Social Media Management, Content Management with Promotions, etc.

Lightspeed Ecommerce focuses on Helpdesk Management with Phone Calls, Training & Onboarding with Website, Workflow Management with Phone Calls, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Commerce Cloud

Focus area

Software Failure Risk

  • low

logo Lightspeed Ecommerce

Focus area

Software Failure Risk

  • medium

About

Commerce Cloud: Customer Experience & Retail ... - Salesforce.com

One place to manage your inventory, sales reports, shipping, customer data, marketing and much more. | Lightspeed eCom

Age

1999

2005

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

77

46

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


social media management

social media analytics



content management

content publishing



sales document management

contract management

proposal & quote management


workflow management




helpdesk management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



training & onboarding


contact list management



campaign management



competitive intelligence



products & pricelist management


promotion management



generation of new leads



relationship management


account management


pipeline management


discount management


category management


loyalty management

customise loyalty program


opportunity management


touchpoint management


conversion management



channel management


segmentation and targeting


database marketing


business development


lifetime value management


rating and review management


customer feedback management


knowledge management


trade show marketing




Top Goals

Goals Achieved

  • Acquire customers

  • Increase sales & revenue

  • Enhance customer relationships

  • Scale best practices

  • Improve digital and social presence

  • Improve brand engagement

  • Grow market share

  • Enter new markets internationally or locally

  • Build brand awareness

  • Improve stakeholder relations

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 10 more
  • Acquire customers

  • Enhance customer relationships

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • e-mail

  • promotions

  • website

  • on premises

  • trade shows

  • omnichannel

  • mobile

  • social media

  • Facebook

  • chat

  • review sites

  • eBay

  • coupons

  • See 13 more
  • phone calls

  • offline

  • point of sale

  • e-mail

  • promotions

  • website

  • on premises

  • trade shows

  • omnichannel

  • mobile

  • social media

  • Facebook

  • chat

  • review sites

  • eBay

  • coupons

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting