Lightspeed Ecommerce Overview

Lightspeed's eCommerce platform helps businesses build a strong web presence. Online store software simplifies managing an online shop.

Use Cases

Customers recommend Helpdesk Management, Sales Document Management, Onboarding, as the business use cases that they have been most satisfied with while using Lightspeed Ecommerce.

Other use cases:

  • Loyalty Management
  • Workflow Management
  • Trade Show Marketing
  • Engaging And Following Up
  • Products & Pricelist Management
  • Merchandising
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightspeed Ecommerce.

Other priorities:

  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightspeed Ecommerce Use-Cases and Business Priorities: Customer Satisfaction Data

Lightspeed Ecommerce works with different mediums / channels such as Phone Calls. Website. Omnichannel etc.

Lightspeed Ecommerce's features include Personalization, Ticketing, Rewards, etc. and Lightspeed Ecommerce support capabilities include Chat Support, Email Support, Phone Support, etc. also Lightspeed Ecommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...All sales, inventory, work orders , quotes in the cloud and accessible at any time...." Peer review by Ewan, Berts Sports

Peer review evidence (same sources as the product rating summary)

"...The software is flawless and easy to use but when you do get into a pinch, you are just a chat or phone call away from help...." Peer review
"...your rep has told you the system will do in writing and get a contract signed because they are probably misleading you just as I was...." Peer review by Ben, Bistro and Bakery
"...LightSpeed is a heck of lot easier to learn and train upon than what I used before and the staff really like using the software...." Peer review by Jon, swiftbikes

Lightspeed Ecommerce, ShippingEasy, ShipStation, EZOfficeInventory, Ecwid, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightspeed Ecommerce

Top Industries

  • Retail
  • Apparel & Fashion
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightspeed Ecommerce is popular in Retail, Apparel & Fashion, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Lightspeed Ecommerce Customer wins, Customer success stories, Case studies

How can Lightspeed Ecommerce optimize your Helpdesk Management Workflow?

What solutions does Lightspeed Ecommerce provide for Sales Document Management?

Why is Lightspeed Ecommerce the best choice for Onboarding?

What solutions does Lightspeed Ecommerce provide for Loyalty Management?

How does Lightspeed Ecommerce facilitate Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Lightspeed Ecommerce solved their E-Commerce Platform needs. Cuspera uses 2601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Rhéo Thompson Candies - Consumer Goods

Lightspeed Retail and Lightspeed Payments helped Rhéo Thompson Candies grow revenue by 20%. The business switched from a manual cash register to an integrated POS and payments system. They saved 105 ...minutes per week on closing tasks and made their end-of-day process 60% faster. Advanced reporting improved planning and forecasting. The CRM helped them grow a customer segment by 40% and increase sales count by 7%.

Opulence of Southern Pines - Retail

Lightspeed helped Opulence of Southern Pines, a luxury bed and bath retailer, upgrade from an old system. They improved stock management and communication across three stores. Lightspeed Payments red...uced errors by 100%. Entering new inventory now takes minutes instead of days. The new loyalty program increased customer engagement and satisfaction.

CBS Sports - Sporting Goods

Lightspeed helped CBS Sports modernize their retail operations. The store struggled with an old system that slowed down inventory and reporting. Lightspeed Retail, NuORDER, and Payments made work fas...ter and easier. CBS Sports now spends less time on manual data entry and more time with customers. Reordering top sellers takes just five minutes. The team makes smarter decisions with better data and fewer errors.

Modern Golf - Sporting Goods

Lightspeed helps Modern Golf manage complex SKUs for custom golf club fitting across nine locations in Canada. The company needed a POS that could handle thousands of product variations. Lightspeed R...etail, Payments, eCom, and Open API enabled easy inventory management, custom orders, and stock transfers. Modern Golf saved over $10,000 in payment processing costs. Lightspeed's open API integration with GymMaster improved booking and sales data accuracy.

Rutherford's Design - Design

Lightspeed Payments helped Rutherford's Design save over $8,000 a year in payment processing fees. The company replaced an unreliable, outdated POS system with Lightspeed, gaining a dependable point ...of sale and payments solution. Manual processes were eliminated, and all client profiles, sales, and purchase orders are now centralized and accessible from anywhere. Owner Steffanie Evans reports more predictable fees and improved efficiency. Lightspeed made operations smoother and more organized for this Dallas-based design studio.

Apricot Lane Boutique - Apparel & Fashion

Lightspeed Retail helps Apricot Lane Boutique manage inventory, take payments, and access support from one platform. The system gives real-time insights into inventory trends and helps staff make sma...rt decisions about reordering. Franchisees use reporting tools to stay agile and tailor inventory to each location. Faster payments and better inventory management improve customer satisfaction. Apricot Lane has over 115 locations across the United States.

Frequently Asked Questions(FAQ)

for Lightspeed Ecommerce

What is Lightspeed Ecommerce used for?

Lightspeed Ecommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Sales Document Management and Onboarding .

What are the top features of Lightspeed Ecommerce?

Personalization, Ticketing and Rewards are some of the top features of Lightspeed Ecommerce.

Who uses Lightspeed Ecommerce?

Lightspeed Ecommerce is used by Retail, Apparel & Fashion and Sports among other industries.

What are Lightspeed Ecommerce alternatives?

ShippingEasy, ShipStation, EZOfficeInventory and Ecwid are popular alternatives for Lightspeed Ecommerce.

Where is Lightspeed Ecommerce located?

Lightspeed Ecommerce is headquartered at 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.
lightning

Peers used Lightspeed Ecommerce for helpdesk management and sales document management

Lightspeed Ecommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.80/5

Read Reviews (47)
Custom Reports

3.38/5

Read Reviews (392)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.80/5

Read Reviews (47)
Custom Reports

3.38/5

Read Reviews (392)

Software Failure Risk Guidance

?

for Lightspeed Ecommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightspeed Ecommerce

Lightspeed Commerce Inc News

Executive

Lightspeed Commerce Appoints Bhawna Singh as Chief Technology Officer; Ships Wave of AI, Payments and Wholesale Innovations

Lightspeed Commerce has appointed Bhawna Singh as Chief Technology Officer to drive its AI roadmap and product innovations. Singh, with extensive experience in platform transformation, will enhance Lightspeed's technical leadership. Concurrently, Lightspeed launched new AI-powered features across its retail and hospitality platforms, including integrations with Faire, AI-driven inventory tools, and enhanced payment capabilities, aiming to streamline operations and boost revenue.

M&A

Lightspeed Sells Upserve for Up to $81M to Skyview

Lightspeed sold its non-core Upserve U.S. hospitality product line to Skyview Equity for up to $81 million, including a $37 million earnout. This divestiture aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The transaction includes ~3,200 customer locations and ~70 employees. Lightspeed expects this move to enhance its revenue and gross profit growth trajectory.

M&A

Lightspeed sells Upserve unit, sets 2027 EBITDA goal

Lightspeed Commerce is divesting its Upserve U.S. hospitality product line to Skyview Equity for up to $81 million, including a $37 million earnout. This move aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The sale impacts its fiscal targets but maintains long-term growth rates, enhancing capital flexibility for strategic investments.

M&A

Lightspeed Commerce Divests Upserve U.S. Hospitality Product Line to ...

Lightspeed Commerce has sold its Upserve U.S. hospitality product line to Skyview Equity for up to $81 million. This divestiture aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The transaction includes 3,200 U.S. hospitality customer locations and 70 employees. The move is expected to enhance Lightspeed's revenue and gross profit growth.

Lightspeed Commerce Inc Profile

Company Name

Lightspeed Commerce Inc

Year Founded

2005

HQ Location

700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6

Employees

501-1000

Social

Financials

IPO