Lightspeed Ecommerce Overview

Lightspeed's eCommerce platform helps businesses build a strong web presence. Online store software simplifies managing an online shop.

Use Cases

Customers recommend Helpdesk Management, Sales Document Management, Onboarding, as the business use cases that they have been most satisfied with while using Lightspeed Ecommerce.

Other use cases:

  • Loyalty Management
  • Workflow Management
  • Trade Show Marketing
  • Engaging And Following Up
  • Products & Pricelist Management
  • Merchandising
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Lightspeed Ecommerce.

Other priorities:

  • Improve Digital And Social Presence
  • Enter New Markets Internationally Or Locally
  • Increase Sales & Revenue
See all business priorities See less business priorities

Lightspeed Ecommerce Use-Cases and Business Priorities: Customer Satisfaction Data

Lightspeed Ecommerce works with different mediums / channels such as Phone Calls. Website. Omnichannel etc.

Lightspeed Ecommerce's features include Personalization, Ticketing, Rewards, etc. and Lightspeed Ecommerce support capabilities include Chat Support, Email Support, Phone Support, etc. also Lightspeed Ecommerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Whenever a question or issue arises, I don't hesitate to call customer support as I know that there will be an answer or solution...." Peer review by Andrew F., Website Coordinator

Peer review evidence (same sources as the product rating summary)

"...Also the ease of implementation to create our e-commerce store was stress free with the help of their support staff...." Peer review by Ian, The Boarderline
"...All of my questions, [SENSITIVE CONTENT HIDDEN] assured me lightspeed retail was the same software just better and more integrated, he told me I could continue to print my quotes with pictures as I was on Onsite (Not True) that they would have programming make the changes for me(Programming wasn' able to accomplish this, without me recoding the receipts for each and every receipt based on if it was to print pictures or not...." Peer review by Alexander, Top Shelf Aquatics
"...They also offer online seminars and learning sessions for retailers...." Peer review by Marion, The Top Dog Store

Lightspeed Ecommerce, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Lightspeed Ecommerce

Top Industries

  • Retail
  • Apparel & Fashion
  • Sports

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Lightspeed Ecommerce is popular in Retail, Apparel & Fashion, and Sports and is widely used by Small Business, Mid Market, and Enterprise.

Lightspeed Ecommerce Customer wins, Customer success stories, Case studies

What Are the key features of Lightspeed Ecommerce for Helpdesk Management?

What solutions does Lightspeed Ecommerce provide for Sales Document Management?

How can Lightspeed Ecommerce enhance your Onboarding process?

How does Lightspeed Ecommerce facilitate Loyalty Management?

What benefits does Lightspeed Ecommerce offer for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Lightspeed Ecommerce solved their E-Commerce Platform needs. Cuspera uses 2601 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Teskey's Saddle Shop - Retail - Small

Weatherford, USA

Lightspeed Retail helped Teskey's Saddle Shop cut inventory management time by 75%. The platform gives real-time stock visibility and accurate inventory data. Staff use easy reporting tools to make b...etter business decisions. Integrations with other tools streamline workflows. Teskey's now delivers a better customer experience and supports its equestrian community.

Boutique Chaussures Shawville Shoes - Retail - Small

Quebec, Canada

Lightspeed Retail helped Shawville Shoes double its sales after a major business transformation. The owners used Lightspeed’s data-driven inventory management to shift buying from formal to everyday ...footwear, based on real sales trends. Automated reporting and integrations with QuickBooks and NuORDER saved time and reduced admin work. The system’s insights let them clear slow-moving stock and make smarter seasonal buying decisions. Cloud access and employee controls kept operations smooth as the business grew fast.

Sunmed, Your CBD Store - Retail - Medium

USA

Lightspeed Retail helped Sunmed, Your CBD Store, America's largest CBD retailer, centralize data from hundreds of franchise locations. Before Lightspeed, scattered data and limited POS functionality ...made it hard to manage operations and engage customers. With Lightspeed, they cut franchisee POS training to half a day and gained full visibility into store performance and customer behavior. Centralized data enabled consistent messaging and improved customer engagement. Franchisees now focus on in-store experience while headquarters supports growth and revenue with better analytics.

YM Camera - Retail - Small

Boardman, USA

Lightspeed eCom helped YM Camera have its best year ever. The family-owned electronics store faced tough competition from smartphones and Amazon. They needed a new way to keep customers and grow sale...s. Selling online with Lightspeed gave them full control of their stock. The move to eCommerce brought in more customers and boosted their business.

Woouf - Retail - Small

Laval, Canada

Woouf used Lightspeed Retail and Lightspeed eCom to manage pet details and inventory. Staff now track customer and pet info in the POS, making service more personal. Booxi integration lets customers ...book dog grooming appointments on in-store iPads. Lightspeed’s eCommerce syncs in-store and online inventory. Woouf can now sell products online and manage appointments easily.

WOODstack - Retail - Small

New York, USA

Lightspeed helped WOODstack, a New York streetwear retailer, cut inventory management time by 50%. WOODstack switched from disconnected tools to Lightspeed’s cloud-based POS, streamlining stock track...ing across nine stores. The easy-to-use platform reduced staff training time and improved in-store experiences. Lightspeed’s reporting and inventory tools gave full visibility into sell-through rates and optimized stock levels. The Scanner app made receiving and transferring inventory faster and more accurate.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Lightspeed Ecommerce

What is Lightspeed Ecommerce used for?

Lightspeed Ecommerce is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Helpdesk Management, Sales Document Management and Onboarding .

What are the top features of Lightspeed Ecommerce?

Personalization, Ticketing and Rewards are some of the top features of Lightspeed Ecommerce.

Who uses Lightspeed Ecommerce?

Lightspeed Ecommerce is used by Retail, Apparel & Fashion and Sports among other industries.

What are Lightspeed Ecommerce alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for Lightspeed Ecommerce.

Where is Lightspeed Ecommerce located?

Lightspeed Ecommerce is headquartered at 700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6.
lightning

Peers used Lightspeed Ecommerce for helpdesk management and sales document management

Lightspeed Ecommerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.80/5

Read Reviews (47)
Custom Reports

3.38/5

Read Reviews (392)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.80/5

Read Reviews (47)
Custom Reports

3.38/5

Read Reviews (392)

Software Failure Risk Guidance

?

for Lightspeed Ecommerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Lightspeed Ecommerce

Lightspeed Commerce Inc News

Product

Lightspeed Commerce Advances Unified Commerce Vision with New AI ...

Lightspeed Commerce has introduced new product innovations for its Retail and Restaurant platforms, enhancing AI, payments, fulfillment, and operations capabilities. These updates aim to streamline workflows and improve customer experiences for high-volume businesses in retail and hospitality sectors.

Product

Lightspeed and Klaviyo launch integration to empower merchants with marketing automation

Lightspeed and Klaviyo have launched an integration to enhance marketing automation for merchants. This integration allows Lightspeed Retail users to automate email, SMS, and omnichannel marketing, enabling personalized customer communications and lifecycle flows. The integration syncs customer and sales data in real-time, helping merchants in high-repeat-value sectors like apparel and beauty to improve customer retention and drive growth.

Executive

Lightspeed Commerce Appoints Bhawna Singh as Chief Technology Officer; Ships Wave of AI, Payments and Wholesale Innovations

Lightspeed Commerce has appointed Bhawna Singh as Chief Technology Officer to drive its AI roadmap and product innovations. Singh, with extensive experience in platform transformation, will enhance Lightspeed's technical leadership. Concurrently, Lightspeed launched new AI-powered features across its retail and hospitality platforms, including integrations with Faire, AI-driven inventory tools, and enhanced payment capabilities, aiming to streamline operations and boost revenue.

M&A

Lightspeed Sells Upserve for Up to $81M to Skyview

Lightspeed sold its non-core Upserve U.S. hospitality product line to Skyview Equity for up to $81 million, including a $37 million earnout. This divestiture aligns with Lightspeed's strategy to focus on retail in North America and hospitality in Europe. The transaction includes ~3,200 customer locations and ~70 employees. Lightspeed expects this move to enhance its revenue and gross profit growth trajectory.

Lightspeed Commerce Inc Profile

Year Founded

2005

HQ Location

700 St-Antoine Est, Suite 300, Montreal, Quebec, Canada, H2Y1A6

Employees

501-1000

Social

Financials

IPO