Overview: Salesforce Commerce Cloud and Salesforce B2C Commerce as E-Commerce Platform Category solutions.

Salesforce Commerce Cloud is ideal for enterprises needing robust engagement and social media management, while Salesforce B2C Commerce suits businesses focused on communication and international outreach. Both platforms offer AI, integration, and compliance features to enhance operations. Vendor support is comprehensive, with 24/7 options available for each. Usage spans various industries, but Salesforce Commerce Cloud leads in enterprise adoption, whereas Salesforce B2C Commerce is versatile for both large and small enterprises.

Salesforce Commerce Cloud: Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

Salesforce B2C Commerce: Salesforce-B2C-Commerce helps reach goals faster and unlock new revenue. Commerce is powered everywhere with AI for automation and flexibility.

Salesforce Commerce Cloud and Salesforce B2C Commerce: Best Use cases based on the customer satisfaction data

Salesforce Commerce Cloud

4.1

AI Powered

Salesforce B2C Commerce

4.2

AI Powered

Key Capabilities Supported

Salesforce Commerce Cloud supports engagement and social media management, as well as merchandising and content management. read more →

Salesforce B2C Commerce emphasizes communication and engagement management, with additional capabilities in advertising and contact management. read more →

Business Goals

Salesforce Commerce Cloud assists in acquiring customers and enhancing relationships, with a focus on improving digital presence and brand engagement. read more →

Salesforce B2C Commerce enhances customer relationships and supports market expansion while also boosting sales and revenue. read more →

Core Features

Salesforce Commerce Cloud is noted for its analytics, integration, and AI features, alongside compliance and ease of data migration. read more →

Salesforce B2C Commerce offers comprehensive compliance and security, AI-powered tools, and customization options with strong integration capabilities. read more →

Vendor Support

Salesforce Commerce Cloud provides 24/7 support, including chat, email, and phone support services. read more →

Salesforce B2C Commerce also offers 24/7 support with chat, email, and phone services available to assist users. read more →

Segments and Industries

Salesforce Commerce Cloud is popular among enterprise and large enterprise customers, especially in IT and software industries. read more →

Salesforce B2C Commerce caters to large and small enterprises across a broad range of industries, including internet services. read more →

Operational Alignment

Salesforce Commerce Cloud adapts well to enterprises with complex workflows, facilitating operations in promotions and point-of-sale channels. read more →

Salesforce B2C Commerce integrates smoothly within businesses emphasizing email and website engagement, aligning with varied operational scales. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Salesforce Commerce Cloud and Salesforce B2C Commerce

How does Salesforce Commerce Cloud and Salesforce B2C Commerce facilitate Engagement Management?

Salesforce Commerce Cloud and Salesforce B2C Commerce both use data to understand customer behavior and improve engagement. Both platforms provide tools for customer interaction, including tracking, follow-ups, and providing insights. However, Salesforce Commerce Cloud focuses on integrating with a broader customer success platform, enabling more robust engagement management across various channels, including online, mobile, and in-store experiences. Salesforce B2C Commerce focuses on creating unique and engaging shopping experiences across all devices and channels, simplifying the management of multiple sites through a single system. Both platforms have limitations, such as relying on external data integrations for comprehensive analytics.

"...Our support teams use it as a ticketing platform to initiate, track and follow up with clients on issues they may be having with our various products...." Peer review by Administrator in Corporate

"...Reaching and tracking more customer interactions...." Peer review by Consultant

How does Salesforce Commerce Cloud and Salesforce B2C Commerce address your Merchandising Challenges?

Salesforce Commerce Cloud and Salesforce B2C Commerce both provide merchandising tools for online retailers. Salesforce Commerce Cloud focuses on streamlining merchandising tasks through its robust features, allowing merchants to easily manage product real estate and monitor customer demand. Salesforce B2C Commerce emphasizes engaging shopping experiences, enabling retailers to develop unique capabilities and attract more shoppers using AI-powered recommendations and merchandising rules. Both tools offer out-of-the-box frameworks that combine best practices in site design, merchandising, and technical architecture.