Overview: Salesforce Commerce Cloud and SAP Commerce Cloud as E-Commerce Platform Category solutions.

Salesforce Commerce Cloud excels in analytics and integration, attracting enterprises and large businesses, while offering robust 24/7 support. It's ideal for enhancing digital presence and driving customer engagement through various channels. SAP Commerce Cloud stands out with ease of migration and a focus on small to mid-market sectors. It prioritizes product and price list management, catering well to industries like retail and medical devices. Both platforms facilitate customer acquisition, each with unique strengths in their features and support offerings.

Salesforce Commerce Cloud: Salesforce-Commerce-Cloud helps reach goals faster and unlock new revenue with a flexible ecommerce platform. AI-driven automation powers commerce everywhere.

SAP Commerce Cloud: SAP Commerce Cloud simplifies complex B2B models and buying processes while enhancing customer experiences. It drives business agility and optimizes inventory with an API-first, microservices-based architecture.

Salesforce Commerce Cloud and SAP Commerce Cloud: Best Use cases based on the customer satisfaction data

Salesforce Commerce Cloud

Key Capabilities Supported

Salesforce Commerce Cloud supports engagement and social media management, merchandising, and workflow management, aligning with needs for handling diverse customer interactions and retail operations. read more →

SAP Commerce Cloud offers engagement, product/pricelist, and promotion management. It's tuned to streamlining order and proposal processes in product-centric environments. read more →

Business Goals

Salesforce Commerce Cloud helps businesses acquire customers and improve digital presence, making it suitable for those focusing on marketing and customer relationship strategies. read more →

SAP Commerce Cloud assists in acquiring customers, enhancing relationships, and growing market share, fitting for companies in competitive markets. read more →

Core Features

Salesforce Commerce Cloud offers strong analytical tools and integrations, delivering custom reporting and data handling for tailored business insights. read more →

SAP Commerce Cloud emphasizes ease of migration and powerful integration capabilities, essential for businesses seeking efficient system transitions. read more →

Vendor Support

Salesforce Commerce Cloud provides comprehensive 24/7 support and multiple communication channels, easing resolution and assistance for complex setups. read more →

SAP Commerce Cloud offers training, onboarding, and readily available chat and phone support, focusing on educating users for better platform utilization. read more →

Segments and Industries

Salesforce Commerce Cloud is favored by enterprises and large-market players, evident in its extensive use across the tech and internet sectors. read more →

SAP Commerce Cloud caters to mid-market and smaller businesses, popular in IT services, retail, and medical fields. read more →

Operational Alignment

Salesforce Commerce Cloud integrates well into diverse promotional and sales channels, alignable for robust enterprise-level scopes. read more →

SAP Commerce Cloud fits businesses focusing on mobile-centric and retail operations, supporting multi-channel engagement. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

24/7 Support

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Chat Support

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Email Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Commerce Cloud and SAP Commerce Cloud

How does Salesforce Commerce Cloud and SAP Commerce Cloud address your Engagement Management Challenges?

Salesforce Commerce Cloud and SAP Commerce Cloud both aim to enhance customer engagement. Salesforce Commerce Cloud focuses on using behavioral data to predict customer churn and personalize customer interactions. SAP Commerce Cloud emphasizes a multi-channel approach, integrating marketing automation, sales, and analytics to provide a complete customer engagement platform. Both platforms offer features that can improve customer engagement and streamline business operations.

"...Our support teams use it as a ticketing platform to initiate, track and follow up with clients on issues they may be having with our various products...." Peer review by Administrator in Corporate

"...Our solutions will help you increase customer engagement, streamline workflow and enhance the efficiency of your business operations...." 8 Reasons to Choose SAP for E-Commerce System Development

What Are the key features of Salesforce Commerce Cloud and SAP Commerce Cloud for Content Management?

Salesforce Commerce Cloud and SAP Commerce Cloud both allow businesses to manage content and products. Salesforce Commerce Cloud includes tools for online marketing within its own platform, whereas SAP Commerce Cloud integrates with other SAP systems. Both platforms offer content management features, but Salesforce Commerce Cloud has been criticized for its lack of a native content management system, which can lead to delays when making quick content changes.

"...Salesforce Commerce Cloud is used by our sales department to manage our products, pricing, promotions, and content...." Peer review by Manager in Marketing