SAP Commerce Cloud Overview

SAP Commerce Cloud simplifies complex B2B models and buying processes while enhancing customer experiences. It drives business agility and optimizes inventory with an API-first, microservices-based architecture.

Use Cases

Customers recommend Engagement Management, Products & Pricelist Management, Content Management, as the business use cases that they have been most satisfied with while using SAP Commerce Cloud.

Other use cases:

  • Proposal & Quote Management
  • Onboarding
  • Order Management
  • Promotion Management
  • Loyalty Management
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using SAP Commerce Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Grow Market Share
  • Improve Digital And Social Presence
  • Launch New Products
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
  • Improve Visibility
  • Increase Customer Life Time Value
  • Improve Internal Communications
See all business priorities See less business priorities

SAP Commerce Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

SAP Commerce Cloud works with different mediums / channels such as Omnichannel. Mobile. Mobile App etc.

SAP Commerce Cloud's features include Personalization, Dashboard, Templates, etc. and SAP Commerce Cloud support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also SAP Commerce Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage." - Art Sebastian

SAP Commerce Cloud, ShippingEasy, Shippo, Skubana, ShipStation, etc., all belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SAP Commerce Cloud

Top Industries

  • Information Technology and Services
  • Retail
  • Medical Devices

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

SAP Commerce Cloud is popular in Information Technology And Services, Retail, and Medical Devices and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on SAP Commerce Cloud Use Cases

Why is SAP Commerce Cloud the best choice for Engagement Management?

What Are the key features of SAP Commerce Cloud for Products & Pricelist Management?

What makes SAP Commerce Cloud ideal for Content Management?

What makes SAP Commerce Cloud ideal for Proposal & Quote Management?

Why is SAP Commerce Cloud the best choice for Onboarding?

45+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SAP Commerce Cloud solved their E-Commerce Platform needs. Cuspera uses 1199 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Art Sebastian

VP Digital Experience

Casey’s General Stores Inc

Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage. Testimonial By Art Sebastian
SAP Commerce Cloud testimonial

Chad Hall

Software Product Manager

TESSCO Technologies Incorporated

With the SAP Commerce Cloud solution integrated with SAP S/4HANA, we have smoothed the purchasing experience for customers with product information for more than 65,000 stock-keeping units embedded in the e-commerce experience. Testimonial By Chad Hall
SAP Commerce Cloud testimonial

KammyWestphal

IT Manager

Carestream Health

When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal
CUSTOMERS TESTIMONIALS
SAP Commerce Cloud testimonial

Art Sebastian

VP Digital Experience

Casey’s General Stores Inc

Collaboration was critical to making this project a success. We were able to leverage our partners’ unique expertise to create a modern e-commerce platform that makes customer experience our competitive advantage. Testimonial By Art Sebastian
SAP Commerce Cloud testimonial

Chad Hall

Software Product Manager

TESSCO Technologies Incorporated

With the SAP Commerce Cloud solution integrated with SAP S/4HANA, we have smoothed the purchasing experience for customers with product information for more than 65,000 stock-keeping units embedded in the e-commerce experience. Testimonial By Chad Hall
SAP Commerce Cloud testimonial

KammyWestphal

IT Manager

Carestream Health

When we enable customers to get support on the world’s most popular messaging apps, our business stays agileand relevant. SAP solutions made it possible for us to enter the mobile-first world. Testimonial By KammyWestphal

Case Studies

Entertainment

CASE STUDY Coldplay

SAP worked with Coldplay to create the Music of the Spheres World Tour app. Coldplay wanted to make their world tour more sustainable. The app helps fans see the carbon impact of their travel and cho...ose greener options. Over 1 million people in more than 150 countries have downloaded the app since March 2022. The app has a 4.8 out of 5 rating. Coldplay uses SAP technology to track and reduce tour emissions and engage fans in sustainability.

Sports

CASE STUDY FC Bayern

SAP SuccessFactors helped FC Bayern move HR to the cloud. The club replaced manual HR tasks with digital tools. Over 1,000 employees now use improved HR processes. SAP Sports One tracks player health... and helps with scouting. SAP Customer Checkout and Emarsys make fan experiences better. FC Bayern consolidated 52 systems to use fan data for personalized marketing. 50,000 transactions are processed on matchdays at Allianz Arena.

Hospital & Health Care

CASE STUDY Siemens Healthineers

SAP is a key part of Siemens Healthineers' plan to drive innovation in healthcare. Siemens Healthineers uses SAP to support breakthroughs in global healthcare. The company focuses on sustainable prog...ress with IT and digital solutions. SAP helps Siemens Healthineers improve healthcare delivery and efficiency. The partnership aims to transform healthcare with advanced technology.

Sports

CASE STUDY NHL (National Hockey League)

SAP HANA Cloud and SAP Business Technology Platform help the NHL collect and analyze real-time and historical hockey data. The NHL wanted to improve team performance, fan engagement, and sustainabili...ty. SAP solutions process 30 gigabytes of puck and player tracking data per game and power NHL.com/stats, which gets over 100 million visits. Teams use the SAP-NHL Coaching Insights app for in-game decisions. SAP also supports the NHL's sustainability goals with cloud-based reporting for all 32 clubs.

Entertainment

CASE STUDY Sharks Sports & Entertainment (SSE)

SAP Business Technology Platform helped Sharks Sports & Entertainment connect data from many sources. SSE used SAP Datasphere to centralize vendor data and cut venue reporting time by 12 hours. Emplo...yee onboarding time dropped by 33%. SAP Customer Data Platform and Emarsys let SSE send fans personalized emails and manage customer data. SAP SuccessFactors made HR tasks easier and improved payroll and compliance. SSE now has better insights, faster operations, and a stronger fan experience.

Entertainment

CASE STUDY Cirque du Soleil

SAP S/4HANA Cloud, RISE with SAP, SAP SuccessFactors, and SAP Concur helped Cirque du Soleil modernize its global operations. The company needed to reduce manual recordkeeping and improve expense and... travel management for over 4,000 employees. SAP solutions enabled digital workflows, real-time data, and automation, cutting workload in half and reducing cost objects per tour by almost 80%. Cirque du Soleil now enjoys greater operational efficiency, transparent spend management, and improved employee engagement.

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Deep Dive into SAP Commerce Cloud Architecture: Everything You Need to Know

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Frequently Asked Questions(FAQ)

for SAP Commerce Cloud

What is SAP Commerce Cloud?

SAP Commerce Cloud is an end-to-end, extendable solution that provides a cloud-native, headless platform, to work directly in the back end. It drives digital transformation enabling it to become an omnichannel business, delivering contextual customer experiences and unifying customer processes. It taps into continuous, agile innovation to increase growth, conversions, and long-term customer loyalty and helps to increase customer satisfaction, conversion, and order value by delivering experiences based on in-the-moment intent and affinities.

It simplifies complex B2B models and buying processes, creates rich enhanced experiences, and achieves the agility to drive the business forward. It helps to get closer to the audience and drive more revenue and higher profits with a complete view of customers. It streamlines business and keeps up with shifting market demands through intuitive product content and catalog management.

It provides support to customers by an API-first, microservices-based architecture and maximum site availability and performance. It responds to customers better with a holistic, end-to-end view of their engagements, and optimizes inventory by connecting demand signals to supply chains.

What is SAP Commerce Cloud used for?

SAP Commerce Cloud is a E-Commerce Platform Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Products & Pricelist Management and Content Management .

What are the top features of SAP Commerce Cloud?

Personalization, Dashboard and Templates are some of the top features of SAP Commerce Cloud.

Who uses SAP Commerce Cloud?

SAP Commerce Cloud is used by Information Technology And Services, Retail and Medical Devices among other industries.

What are SAP Commerce Cloud alternatives?

ShippingEasy, Shippo, Skubana and ShipStation are popular alternatives for SAP Commerce Cloud.

Where is SAP Commerce Cloud located?

SAP Commerce Cloud is headquartered at 3999 West Chester Pike, Newtown Square, PA 19073, USA.
lightning

Peers used SAP Commerce Cloud for engagement management and products & pricelist management

SAP Commerce Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.84/5

Read Reviews (15)
Analytics

4.80/5

Read Reviews (75)
Custom Reports

4.34/5

Read Reviews (101)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.84/5

Read Reviews (15)
Analytics

4.80/5

Read Reviews (75)
Custom Reports

4.34/5

Read Reviews (101)

Software Failure Risk Guidance

?

for SAP Commerce Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for SAP Commerce Cloud

SAP SE News

M&A

SBI Securities Co. Ltd. Acquires 6,526 Shares of SAP SE (NYSE:SAP) - MarketBeat

Multiple investors, including funds advised by Trust Investment Advisors and managed by WhiteOak Capital, Gaja Capital, and Neo Asset Management, have acquired a 6% stake in Fractal Analytics for $150 million. Legal counsel for the transaction was provided by Saraf and Partners, Shardul Amarchand Mangaldas & Co, AZB & Partners, and Kirkland & Ellis.

Product

LeverX Unlocks New Era of SAP Automation: Integrated Process Solution Now Available on ...

LeverX has launched its Integrated Process Solution (IPS) on the SAP Store, enhancing SAP automation by integrating with core SAP components like SAP S/4HANA and SAP Fiori. IPS aims to streamline workflows, improve decision-making, and ensure compliance, marking a significant step in digital transformation for enterprises using SAP.

Product

KloudGin's Integration Adapter for SAP Work Management Solutions Now Available on SAP Store

KloudGin has launched its Integration Adapter for SAP Work Management Solutions on the SAP Store. Built on the SAP Business Technology Platform, this adapter integrates with SAP S/4HANA Cloud Private Edition, SAP S/4HANA Utilities, and SAP ERP. It offers a unified asset and work management solution tailored for utilities and public sector customers, enhancing operational efficiency and customer engagement.

Financial

SAP to Release Second Quarter 2025 Results

SAP will announce its second quarter 2025 financial results on July 22, 2025. CEO Christian Klein and CFO Dominik Asam will present the figures and provide an outlook for the year in a virtual analyst conference.

SAP SE Profile

Company Name

SAP SE

Year Founded

1972

HQ Location

3999 West Chester Pike, Newtown Square, PA 19073, USA

Employees

10001+

Social

Financials

IPO