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Salesforce Connect vs SalesNOW: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Connect vs. SalesNOW is based on a specific set of business needs and context. The comparison uses 2487 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Connect and SalesNOW

Salesforce Connect belong to a category of solutions that help Customer Data Platform, whereas SalesNOW belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Connect covers Contact List Management with Mobile, Lead Management with Phone Calls, Engagement Management with Phone Calls, Collaboration, etc.

SalesNOW focuses on Sales Document Management, Campaign Management, Contact List Management with Phone Calls, Engagement Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Connect

Focus area

Software Failure Risk

  • low

logo SalesNOW

Focus area

SalesNOW is better than Salesforce Connect for

Software Failure Risk

  • low

About

Data Synchronization with Salesforce Connect - Salesforce.com

The Mobile & Online CRM to Know the Customers Inside and Out

Age

1999

Financials

IPO

NA

Business Need

Total Processes
(we found evidences for)

43

61

Total Goals
(we found evidences for)

7

7

Top Processes

Evidences indicate better relative satisfaction


contact list management



engagement management

engaging and following up




workflow management


communication management

tracking & monitoring communications

sending & publishing communications




opportunity management


account management


relationship management


sales document management

contract management

proposal & quote management



social media management

social media analytics


generation of new leads


training & onboarding



sales call management


customer case management


helpdesk management


products & pricelist management


conversion management


lead qualification


pipeline management


content management



campaign monitoring


campaign management

campaign monitoring


sales review & feedback


trade show marketing



identify target customers


loyalty management

identify target customers


outbound marketing


follower management



billing and invoice management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve digital and social presence

  • See 4 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Grow market share

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • trade shows

  • chat

  • point of sale

  • text SMS

  • promotions

  • on premises

  • See 9 more
  • phone calls

  • mobile

  • e-mail

  • website

  • offline

  • mobile app

  • trade shows

  • chat

  • point of sale

  • text SMS

  • promotions

  • on premises

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting