Comparison Summary

Salesforce CRM: Salesforce is a unified Customer Relationship Management (CRM) platform. It helps businesses manage customer relationships and streamline processes.

Microsoft Dynamics 365 for Sales: Microsoft Dynamics 365 for Sales utilizes AI and automation to enhance deal closures. Features include conversation intelligence, opportunity scoring, and collaboration tools.

logo Salesforce CRM

Focus area

Salesforce CRM is better than Microsoft Dynamics 365 for Sales for

Software Failure Risk

  • medium

logo Microsoft Dynamics 365 for Sales

Focus area

Microsoft Dynamics 365 for Sales is better than Salesforce CRM for

Software Failure Risk

  • low

Salesforce CRM and Microsoft Dynamics 365 for Sales: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce CRM and Microsoft Dynamics 365 for Sales

What benefits does Salesforce CRM and Microsoft Dynamics 365 for Sales offer for Engagement Management?

Salesforce CRM and Microsoft Dynamics 365 for Sales both allow users to track customer interactions and follow up on leads. Salesforce CRM offers more robust analytics and customization options, while Microsoft Dynamics 365 for Sales provides a simpler interface for managing tasks and reminders. However, both have limitations in automating follow-up tasks and can be difficult to navigate.
"...It has helped us organize activities and calls with clients so that we know how engaged we are with them...." Peer review by Thompson O., Onboarding Specialist, Computer Software
"...Managing contact with clients, to have a better view of follow ups, and ultimately making more sales...." Peer review by Steven T., Computer Software

What benefits does Salesforce CRM and Microsoft Dynamics 365 for Sales offer for Contact List Management?

How efficiently Does Salesforce CRM and Microsoft Dynamics 365 for Sales manage your Lead Tracking?

What Are the key features of Salesforce CRM and Microsoft Dynamics 365 for Sales for Sales Document Management?

Salesforce CRM in Action: Unique Use Cases

What benefits does Salesforce CRM offer for Communication Management?

Microsoft Dynamics 365 for Sales in Action: Unique Use Cases

How can Microsoft Dynamics 365 for Sales optimize your Workflow Management Workflow?

About

Salesforce CRM | Customer Relationship Management solution that brings companies and customers together

Sales Force Automation | Microsoft Dynamics 365

Age

1999

1975

Financials

IPO

IPO

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting