Comparison Summary
This comparison report of Salesforce CRM vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 102429 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce CRM and Pega Customer Engagement Suite
Salesforce CRM, Pega Customer Engagement Suite, HubSpot CRM, Zoho CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce CRM covers Engagement Management, Contact List Management, Communication Management with E-Mail, Sales Document Management, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"One of the ways Deloitte was able to respond to COVID-19 was with EngageNow, an employee communications and engagement hub powered by Salesforce technology. As our needs evolve, the platform easily adapts, which is critical as we adjust to this new ...normal. " - DAN HELFRICH
"Pega has the brains to help deliver the right treatment to the right customer at the right time. That is very different from traditional telecommunications care. We’re seeing more than double the acceptance of retention offers. That is a big deal. " - Marcelo Claure
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce CRM
Focus area
Salesforce CRM is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Salesforce CRM | Customer Relationship Management solution that brings companies and customers together
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
1999
2017
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
168
23
Total Goals
(we found evidences for)
23
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Grow market share
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Launch new products
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Improve stakeholder relations
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Enter new markets internationally or locally
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Improve efficiency
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Establish thought leadership
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Improve brand engagement
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Improve digital and social presence
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Build brand awareness
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Improve visibility
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Manage risk
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Increase customer life time value
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Improve consistency
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Shorten ramp up time
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Improve navigation
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Increase average basket value
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Reduce bounce
- See 20 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
