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Salesforce Financial Services Cloud vs CiviCRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Salesforce Financial Services Cloud medium Failure Risk for CiviCRM medium
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Comparison Summary

This comparison report of Salesforce Financial Services Cloud vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 1814 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Financial Services Cloud and CiviCRM

Salesforce Financial Services Cloud, and CiviCRM belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Financial Services Cloud covers Engagement Management, Contact List Management with Website, Collaboration with Mobile, Lead Management with Website, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"The Salesforce Platform is a very mobile, 21st-century environment that complements [our] talents at connecting with clients. " - John Joseph

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Financial Services Cloud

Focus area

Software Failure Risk

  • medium

logo CiviCRM

Focus area

CiviCRM is better than Salesforce Financial Services Cloud for

Software Failure Risk

  • medium

About

Build a lifetime of trust with a unified financial services experience

Open source CRM software for nonprofits

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

48

49

Total Goals
(we found evidences for)

6

4

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (23)

Read Reviews (25)

engaging and following up

Read Reviews (14)

Read Reviews (20)

contact list management

Read Reviews (19)

Read Reviews (70)

contacts history

Read Reviews (7)

Read Reviews (3)

tracking contacts

Read Reviews (1)

Read Reviews (17)

creating contact list

Read Reviews (1)

Read Reviews (5)

collaboration

Read Reviews (12)

Read Reviews (7)

lead management

Read Reviews (11)

Read Reviews (0)

generation of new leads

Read Reviews (9)

Read Reviews (0)

relationship management

Read Reviews (8)

Read Reviews (21)

training & onboarding

Read Reviews (5)

Read Reviews (14)

relationship marketing

Read Reviews (4)

Read Reviews (0)

products & pricelist management

Read Reviews (4)

Read Reviews (0)

opportunity management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (15)

conversion management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (1)

Read Reviews (9)

community building

Read Reviews (1)

Read Reviews (7)

helpdesk management

Read Reviews (1)

Read Reviews (8)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

customer case management

Read Reviews (0)

Read Reviews (19)

sales document management

Read Reviews (0)

Read Reviews (8)

contract management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (15)

communication management

Read Reviews (0)

Read Reviews (38)

sending & publishing communications

Read Reviews (0)

Read Reviews (15)

membership management

Read Reviews (0)

Read Reviews (33)

content management

Read Reviews (0)

Read Reviews (6)

meeting management

Read Reviews (0)

Read Reviews (2)

sales call management

Read Reviews (0)

Read Reviews (3)

meeting management

Read Reviews (0)

Read Reviews (2)

subscription management

Read Reviews (0)

Read Reviews (2)

advocacy management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Increase sales & revenue

  • Increase customer life time value

  • Improve ROI

  • See 3 more

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting