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Salesforce Sales Cloud Einstein vs Outreach: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Outreach is based on a specific set of business needs and context. The comparison uses 15247 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Outreach

Salesforce Sales Cloud Einstein, and Outreach belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Outreach focuses on Engagement Management with E-Mail, Communication Management with E-Mail, Lead Engagement with E-Mail, Sales Call Management with Phone Calls, etc.

"We are using Salesforce's Work.com solutions as a springboard for a healthier community, supporting student mental health and well-being, reviewing and reworking social issues around diversity and inclusion, and preparing our university to handle an...y number of different future scenarios. " - DR. ELI CAPILUOTO

"At this point, our team couldn't do their job without Outreach. " - Tim Cable

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Outreach

Focus area

Outreach is better than Salesforce Sales Cloud Einstein for

Software Failure Risk

  • medium

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Outreach | Sales Engagement Platform, Sales Automation Software

Age

1999

2013

Financials

IPO

SERIES E

Business Need

Total Processes
(we found evidences for)

47

125

Total Goals
(we found evidences for)

9

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


social media marketing



generation of new leads


social media management

engaging on social media

scheduling post to social media


products & pricelist management




contact list management

creating contact list


rating and review management


business development


content management


campaign management


conversion management



sales document management

contract management

proposal & quote management


helpdesk management


workflow management



training & onboarding



knowledge management



relationship management



lead qualification

lead qualification: behavioural


opportunity management




meeting management


call transcription



objection handling


sales call management

meeting management

call transcription

objection handling



account management




talk track creation


talk track creation


pipeline management



sales review & feedback



promotion management


discount management



follower management


performance management



identify target customers


loyalty management

identify target customers



outbound marketing


sales quota management



segmentation and targeting


revenue cycle management


competitive intelligence


trade show marketing


touchpoint management


conference call management



payment management





personalized marketing



lifetime value management



Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enhance customer relationships

  • Improve ROI

  • Improve efficiency

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • Shorten ramp up time

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • Grow market share

  • Improve visibility

  • Improve stakeholder relations

  • Improve digital and social presence

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • social media

  • offline

  • LinkedIn

  • trade shows

  • events

  • games

  • website

  • user generated content

  • on premises

  • blogs

  • video

  • chat

  • mobile

  • display advertisement

  • promotions

  • omnichannel

  • channel partners

  • text SMS

  • mobile app

  • Facebook

  • Slack

  • print media

  • magazine

  • review sites

  • eBay

  • See 24 more
  • e-mail

  • phone calls

  • social media

  • offline

  • LinkedIn

  • trade shows

  • events

  • games

  • website

  • user generated content

  • on premises

  • blogs

  • video

  • chat

  • mobile

  • display advertisement

  • promotions

  • omnichannel

  • channel partners

  • text SMS

  • mobile app

  • Facebook

  • Slack

  • print media

  • magazine

  • review sites

  • eBay

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting