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Salesforce Sales Cloud Einstein vs Riva: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Salesforce Sales Cloud Einstein vs. Riva is based on a specific set of business needs and context. The comparison uses 1276 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Salesforce Sales Cloud Einstein and Riva

Salesforce Sales Cloud Einstein, and Riva belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.

Riva focuses on Engagement Management, Collaboration, Helpdesk Management, Business Development, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Salesforce Sales Cloud Einstein

Focus area

Software Failure Risk

  • medium

logo Riva

Focus area

Software Failure Risk

  • low

About

Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

Trusted platform for enterprise CRM, calendar and inbox sync enabling meeting of sales engagement targets

Age

1999

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

47

45

Total Goals
(we found evidences for)

9

10

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



communication management

sending & publishing communications

tracking & monitoring communications


customer feedback management

measuring customer satisfaction


social media marketing



generation of new leads


social media management


products & pricelist management




contact list management

creating contact list


rating and review management


business development


content management


campaign management


conversion management



sales document management

contract management

proposal & quote management


helpdesk management


workflow management


knowledge management




international marketing


calendar management


lifetime value management



Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Grow market share

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 6 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve efficiency

  • Enter new markets internationally or locally

  • Grow market share

  • Improve brand engagement

  • Improve internal communications

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • phone calls

  • mobile

  • support groups

  • mobile app

  • newsletter

  • offline

  • on premises

  • promotions

  • See 6 more
  • e-mail

  • phone calls

  • mobile

  • support groups

  • mobile app

  • newsletter

  • offline

  • on premises

  • promotions

  • See 6 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting