Comparison Summary
This comparison report of Salesforce Sales Cloud Einstein vs. Salesforce Inbox is based on a specific set of business needs and context. The comparison uses 1227 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Sales Cloud Einstein and Salesforce Inbox
Salesforce Sales Cloud Einstein, and Salesforce Inbox belong to a category of solutions that help Sales Engagement. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Sales Cloud Einstein covers Engagement Management with Chat, Forecasting, Communication Management with Social Media, Social Media Marketing with Social Media, etc.
Salesforce Inbox focuses on Advertisement with Website, Communication Management with E-Mail, Engagement Management with E-Mail, Sales Call Management with E-Mail, etc.
"AI also had an immediate impact on the business, increasing the accuracy of our June cash receivables forecast by nearly two-and-a-half times. " - Felisa Palagi
"I was amazed when I saw what I could do with points and clicks. Every possibility was right at the tip of your finger, just by clicking your mouse. " - Clara Perez
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Inbox
Focus area
Salesforce Inbox is better than Salesforce Sales Cloud Einstein for
Software Failure Risk
About
Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.
Salesforce Inbox | Supercharge sales with productivity apps designed for reps
Age
1999
1999
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
47
56
Total Goals
(we found evidences for)
9
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Scale best practices
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Enhance customer relationships
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Grow market share
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Increase sales & revenue
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Improve digital and social presence
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Improve ROI
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Improve internal communications
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Enter new markets internationally or locally
- See 6 more
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve internal communications
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Grow market share
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Improve visibility
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Improve digital and social presence
- See 6 more
Top Channels
Channels Used
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e-mail
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website
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social media
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offline
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phone calls
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on premises
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display advertisement
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mobile
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chat
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games
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mobile app
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promotions
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point of sale
- See 10 more
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e-mail
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website
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social media
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offline
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phone calls
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on premises
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display advertisement
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mobile
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chat
-
games
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mobile app
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promotions
-
point of sale
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
