Overview: Salesforce Sales Cloud and Freshsales as CRM Category solutions.

Salesforce Sales Cloud and Freshsales both excel in the CRM category, catering to different business sizes and needs. Salesforce Sales Cloud is geared towards large enterprises, offering extensive features like analytics and integration that support complex customer relationship and sales processes. In contrast, Freshsales is popular with mid-market companies and prioritizes streamlined capabilities for enhancing communication and workflows, along with robust support options which make it a solid choice for businesses prioritizing efficient sales operations.

Salesforce Sales Cloud: Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Salesforce Sales Cloud and Freshsales: Best Use cases based on the customer satisfaction data

Salesforce Sales Cloud

Key Capabilities Supported

Salesforce Sales Cloud supports core sales operations including contact list management, engagement, and lead tracking. read more →

Freshsales facilitates engagement management and communication tracking, focusing on effective lead management. read more →

Business Goals

Salesforce Sales Cloud helps businesses enhance customer relationships and boost sales revenue. read more →

Freshsales aims to increase sales by improving customer engagement and communication efficiency. read more →

Core Features

Salesforce Sales Cloud offers extensive integration options and advanced analytics for strategic insights. read more →

Freshsales provides robust data management tools and easy migration for rapidly adapting processes. read more →

Vendor Support

Salesforce Sales Cloud offers comprehensive support including 24/7 access and phone assistance. read more →

Freshsales offers dependable round-the-clock support and tailored communication support options. read more →

Segments and Industries

Salesforce Sales Cloud is heavily adopted by large enterprises in industries like IT and education. read more →

Freshsales is favored by mid-market businesses, with strong traction in software and marketing sectors. read more →

Operational Alignment

Salesforce Sales Cloud integrates seamlessly into complex organizational workflows. read more →

Freshsales easily fits smaller teams looking to streamline their sales and communication efforts. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Email Support

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24/7 Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Sales Cloud and Freshsales

Why is Salesforce Sales Cloud and Freshsales the best choice for Contact List Management?

Salesforce Sales Cloud and Freshsales both allow users to manage contact lists. Salesforce Sales Cloud provides granular control over contact management through features like profiles, record types, and page layouts. Freshsales focuses on managing customer contacts and tracking leads. While both tools offer contact management, Salesforce Sales Cloud provides more comprehensive features and customization options, while Freshsales excels in ease of use and integration with communication tools. However, Freshsales has limitations in customer service responsiveness and billing.

"...It also is a great tracking tool to tell me precisely when and where to contact my customers...." Peer review by Simon Vargas, Medical Devices

"...Emails can be synchronized to see the history of the customer 4...." Peer review by Mian M., Product Operations Engineer, Information Technology and Services

How does Salesforce Sales Cloud and Freshsales facilitate Engagement Management?

Both Salesforce Sales Cloud and Freshsales provide features for managing customer engagement. Salesforce Sales Cloud offers a robust set of tools for tracking interactions, managing leads, and following up with clients. Freshsales emphasizes tracking customer engagement with features like lead scoring and email tracking. Both systems face limitations with distributing to potential clients and relying heavily on IT equipment.

"...Once I input a lead and tell Salesforce what to do with that lead, it automates customer followup...." Peer review by Anonymous Reviewer, Religious Institutions

"...It lets me email leads right from the dashboard as well, and even schedule emails to go out if someone needs a follow up in a specific amount of time which is a lifesaver because I never remember to follow up...." Peer review by Aaron Krall, SaaS Onboarding Specialist, Aaron Krall

Why is Salesforce Sales Cloud and Freshsales the best choice for Communication Management?

Both Salesforce Sales Cloud and Freshsales enable users to manage communication, such as sending emails, making calls, and tracking activity. Salesforce Sales Cloud allows users to send automated emails, generate quotes, and create reports. Freshsales provides tools to track email opens and clicks, send personalized bulk emails, and manage calls. A limitation of both tools is the tracking of delivered messages.

"...If we send out an email, we can see if our prospects open it or not...." Peer review by Lexie Kapeliela, Telecommunications

"...We like: - Auto enrichment of customer profiles - Email tracking - and Deal pipelines...." Peer review by Balki K, Engineering Manager, Computer Software

How does Salesforce Sales Cloud and Freshsales facilitate Workflow Management?

Salesforce Sales Cloud and Freshsales both allow users to create and customize workflows to manage sales processes. Salesforce Sales Cloud provides a wide range of features for managing leads, opportunities, and contacts, while Freshsales emphasizes ease of use and integration with other tools. However, Salesforce Sales Cloud is often considered more complex to set up and configure workflows, while Freshsales may lack certain advanced features available in other CRMs.

"...I love that it supports most programs to perform integrations and improve workflow...." Peer review by William Paz

"...My experience so far is that I think that Freshsales could be the answer to maximising the efficiency of my workflow...." Peer review by Nick G., Branch CEO, Insurance