Salesforce Sales Cloud and Freshsales, An In-Depth Comparison 2024

Comparison Summary

Salesforce Sales Cloud: Salesforce-Sales-Cloud maximizes sales efficiency through advanced automation, data, and AI-powered intelligence. The right sales software and solutions enhance productivity and insights.

Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.

Salesforce Sales Cloud and Freshsales: Customer Satisfaction Data

Most deployed common Use Cases for Salesforce Sales Cloud and Freshsales

What Are the key features of Salesforce Sales Cloud and Freshsales for Contact List Management?

Salesforce Sales Cloud and Freshsales both allow users to manage contact lists. Salesforce Sales Cloud provides granular control over contact management through features like profiles, record types, and page layouts. Freshsales focuses on managing customer contacts and tracking leads. While both tools offer contact management, Salesforce Sales Cloud provides more comprehensive features and customization options, while Freshsales excels in ease of use and integration with communication tools. However, Freshsales has limitations in customer service responsiveness and billing.

"...I love how it captures emails and phone calls as contacts with a customer...." Peer review by Mike Campbell, Insurance

"...The lead scoring is one of my favorite features as is the easy and perfect integration with Gsuite and my phone system for tracking all contacts. ...." Peer review by JEFFREY W., Vice President, Construction

What solutions does Salesforce Sales Cloud and Freshsales provide for Engagement Management?

Both Salesforce Sales Cloud and Freshsales provide features for managing customer engagement. Salesforce Sales Cloud offers a robust set of tools for tracking interactions, managing leads, and following up with clients. Freshsales emphasizes tracking customer engagement with features like lead scoring and email tracking. Both systems face limitations with distributing to potential clients and relying heavily on IT equipment.

"...we also have the ability to set schedules, activities, call backs, reminders, and follow-ups all within their system...." Peer review by Gabriel Pantoja, Insurance

"...I spoke to a live person and had someone follow up on me immediately...." Peer review by Diana M

What makes Salesforce Sales Cloud and Freshsales ideal for Communication Management?

Both Salesforce Sales Cloud and Freshsales enable users to manage communication, such as sending emails, making calls, and tracking activity. Salesforce Sales Cloud allows users to send automated emails, generate quotes, and create reports. Freshsales provides tools to track email opens and clicks, send personalized bulk emails, and manage calls. A limitation of both tools is the tracking of delivered messages.

"...In particular we were impressed with the number and quality of integrations that we had access to for Social media monitoring and interaction...." Peer review by Alan Miller

"...Tracking Emails & Phone calls made to clients...." Peer review by Andrew M

What solutions does Salesforce Sales Cloud and Freshsales provide for Workflow Management?

Salesforce Sales Cloud and Freshsales both allow users to create and customize workflows to manage sales processes. Salesforce Sales Cloud provides a wide range of features for managing leads, opportunities, and contacts, while Freshsales emphasizes ease of use and integration with other tools. However, Salesforce Sales Cloud is often considered more complex to set up and configure workflows, while Freshsales may lack certain advanced features available in other CRMs.

"...It has great plugins with other tools I use that make my workflow more seamless...." Peer review by Taylor Towne, Computer Software

"...By automating emails and tasks, Intelligent Workflows in Freshsales ensure all leads and deals are managed efficiently...." Testimonial by Patrick Barnes, Co-founder and CEO, Advocately