Overview: Salesforce Sales Cloud and HubSpot CRM as CRM Category solutions.

Salesforce Sales Cloud excels with its extensive integration and custom reporting features, making it ideal for large enterprises across IT and education sectors. HubSpot CRM, with strong communication management and social media management capabilities, appeals to marketing-driven enterprises and businesses seeking dynamic customer engagement. Both products offer dedicated vendor support, but Salesforce leads in 24/7 assistance, while HubSpot shines in email communication. Understanding these distinct strengths helps businesses choose the right CRM tailored to their operational needs and goals.

Salesforce Sales Cloud and HubSpot CRM: Best Use cases based on the customer satisfaction data

Salesforce Sales Cloud

Key Capabilities Supported

Salesforce Sales Cloud enhances lead tracking and contact list management, focusing on workflow and helpdesk management, which suits large organizational structures. read more →

HubSpot CRM emphasizes communication management and social media management, catering to organizations prioritizing customer interaction and engagement. read more →

Business Goals

Salesforce Sales Cloud targets customer relationship enhancement and acquiring new customers, aligning well with enterprises aiming to increase sales and improve communication. read more →

HubSpot CRM supports customer acquisition and ROI improvement, helping businesses boost their market presence and align with increasing sales strategies. read more →

Core Features

Salesforce Sales Cloud's custom reports and ease of integration stand out, facilitating large organizations needing detailed analytics and seamless system compatibility. read more →

HubSpot CRM excels with its integration and data export features, making it effective for businesses needing robust data handling and analytics insights. read more →

Vendor Support

Salesforce Sales Cloud offers comprehensive 24/7 support and chat assistance, aiding enterprises that require constant support. read more →

HubSpot CRM delivers reliable email and phone support, favored by users emphasizing direct and practical assistance. read more →

Segments and Industries

Salesforce Sales Cloud serves large enterprises and the IT sector, reflecting its capability to support technology-forward businesses. read more →

HubSpot CRM finds its niche within marketing and advertising industries, winning over these sectors with its customer engagement tools. read more →

Operational Alignment

Salesforce Sales Cloud integrates seamlessly into workflows of large and mid-sized enterprises, showing its alignment with complex business operations. read more →

HubSpot CRM fits well with businesses focusing on enhancing communications, making it suitable for agile and responsive environments. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

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Data Import

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Support

Email Support

Read peer / expert warnings.

24/7 Support

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Chat Support

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Phone Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Salesforce Sales Cloud and HubSpot CRM

How does Salesforce Sales Cloud and HubSpot CRM facilitate Contact List Management?

Salesforce Sales Cloud and HubSpot CRM both help users manage contact lists. Salesforce Sales Cloud provides more options for configuring contact lists with features like profiles, record types, and page layouts. HubSpot CRM offers a more intuitive interface, making it easier to add, find, and manage contacts. However, Salesforce Sales Cloud has a limitation in that it cannot easily transfer contacts from Mac contact managers.

"...I liked its cloud services which manages contact information and integrates social media and real-time customer collaboration through Chatter...." Peer review by Deepak Dhanawade

"...The task feature is great because it means I can't forget to make a call or contact a lead...." Peer review by Terri G, Patient Care Coordinator

What Are the key features of Salesforce Sales Cloud and HubSpot CRM for Communication Management?

Salesforce Sales Cloud and Hubspot CRM both allow users to send emails, track email opens, and create tasks. Salesforce Sales Cloud focuses on managing and tracking communication, while Hubspot CRM emphasizes marketing communications, lead management, and social media. Salesforce Sales Cloud has stronger reporting features, while Hubspot CRM excels in email templating and automated workflows. Both platforms have limitations, such as difficulty tracking email delivery in Salesforce Sales Cloud and restrictions on reporting and email tracking in Hubspot CRM.

"...This software is like the standard cloud-based multi-location-friendly CRM for tracking customers and sending out emails...." Peer review by Anonymous Reviewer, Real Estate

"...The templates, documents you can create and than just add them to your email as you send out emails...." Peer review by Brent F, Sales Representative, Pharmaceuticals

What solutions does Salesforce Sales Cloud and HubSpot CRM provide for Engagement Management?

Salesforce Sales Cloud and Hubspot Crm both allow users to track customer interactions and follow up with leads. Salesforce Sales Cloud offers more features and customization options, including a ticketing system and detailed reporting. Hubspot Crm focuses on ease of use, providing a streamlined interface to manage contacts, deals, and follow-ups. However, Hubspot Crm has limitations in reporting and email tracking, requiring manual intervention.

"...For the most part, this software is very easy to navigate, store good data, and stay connected regarding engagement with our customers...." Peer review by Matt Levine, Sports

"...It's a great platform to help track emails, responses, notes, tasks, dials, and follow up...." Peer review by Allen K., AE, Education

What solutions does Salesforce Sales Cloud and HubSpot CRM provide for Lead Tracking?

Salesforce Sales Cloud and HubSpot CRM are similar in that both tools allow users to track leads and their progress through the sales process. They differ in the scope of their features: Salesforce Sales Cloud offers a wider range of functionalities, including email marketing and reporting, while HubSpot CRM focuses more on basic CRM features like lead tracking and deal management. Both systems have limitations, including difficulties with lead categorization and managing complex sales pipelines.

"...SFDC is a great tool to track new opportunities across the organization in one central location...." Peer review by Daniel Fulmer, Computer Software

"...The platform is great for tracking all prospect activity, from web and email activity to form completion...." Peer review by Alisa M

Salesforce Sales Cloud in Action: Unique Use Cases

What solutions does Salesforce Sales Cloud provide for Workflow Management?

HubSpot CRM in Action: Unique Use Cases

Alternatives

4.69 5

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Salesforce Sales Cloud vs. HubSpot CRM: Comparing Best CRM Solutions 2025

Overview: Salesforce Sales Cloud and HubSpot CRM as CRM Category solutions.

Salesforce Sales Cloud and HubSpot CRM: Best Use cases based on the customer satisfaction data

Applying your context and needs changes the comparison

Failure Risk Guidance?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Most deployed common Use Cases for Salesforce Sales Cloud and HubSpot CRM

How does Salesforce Sales Cloud and HubSpot CRM facilitate Contact List Management?

What Are the key features of Salesforce Sales Cloud and HubSpot CRM for Communication Management?

What solutions does Salesforce Sales Cloud and HubSpot CRM provide for Engagement Management?

What solutions does Salesforce Sales Cloud and HubSpot CRM provide for Lead Tracking?

Salesforce Sales Cloud in Action: Unique Use Cases

What solutions does Salesforce Sales Cloud provide for Workflow Management?

HubSpot CRM in Action: Unique Use Cases

Alternatives

Freshsales

Pipeline CRM

ClickUp

Horizon

Insightly CRM

Business Setting