Comparison Summary
This comparison report of Salesforce Sales Cloud vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 36005 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Sales Cloud and Pega Customer Engagement Suite
Salesforce Sales Cloud, Pega Customer Engagement Suite, Pipedrive, HubSpot CRM, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Sales Cloud covers Contact List Management, Engagement Management, Lead Tracking, Workflow Management, etc.
Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.
"The biggest benefit for us has been having access to someone very, very skilled in Salesforce products. I can trust Salesforce Professional Services’ team to answer absolutely any questions we have about our Salesforce Platform. We consult them to m...ake sure we are making a good decision. " - Samuel Dall’Agnol
"With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution. " - Gino Cavallaro
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Sales Cloud
Focus area
Salesforce Sales Cloud is better than Pega Customer Engagement Suite for
Software Failure Risk
About
Sales Performance Management Software
Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers
Age
1999
2017
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
131
23
Total Goals
(we found evidences for)
22
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Grow market share
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Improve efficiency
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Improve ROI
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Improve stakeholder relations
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Scale best practices
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Improve visibility
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Increase customer life time value
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Enter new markets internationally or locally
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Manage risk
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Improve brand engagement
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Launch new products
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Improve digital and social presence
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Build brand awareness
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Improve consistency
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Shorten ramp up time
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Establish thought leadership
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Increase average basket value
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Improve navigation
- See 19 more
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Enhance customer relationships
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Improve visibility
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Increase customer life time value
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Acquire customers
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Launch new products
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Improve ROI
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Manage risk
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Scale best practices
- See 5 more
Top Channels
Channels Used
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
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phone calls
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offline
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on premises
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omnichannel
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mobile
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social media
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mobile app
- See 4 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
